Holly Mendell
Summary
A dedicated and reliable professional with the ability and drive to learn and excel in various industries. Adaptable and dependable with a strong work ethos, a love of learning new skills and committed to achieving company objectives. Displays meticulous attention to detail to ensure the smooth and efficient execution of all duties tasked. Possesses excellent communication and interpersonal skills with proven ability to deliver and maintain exceptional service.
Overview
11
11
years of professional experience
Work History
Public Relations Liaison
Helen Woodward Animal Center
01.2014 - Current
- Selected out of 200 employees to represent the animal center at the Society of Animal Welfare Administrators Conference(SAWA) in San Francisco.
- Chosen to represent the animal center on the Jay Leno Show.
- Selected to conduct live interviews on KUSI monthly, in order to promote pet adoption, center events and the different programs that the center provides.
Care Coordinator
Spark Health
02.2016 - 10.2023
- Used company software and databases to maintain records of services performed and patient conditions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Built strong relationships with clients to deliver emotional support and companionship.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Worked with patients to schedule tests and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided excellent customer service to patients and medical staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Facilitated communication between patients and various departments and staff.
- Organized patient records and database to facilitate information storage and retrieval.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Responded to inquiries by directing calls to appropriate personnel.
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Recommended service improvements to minimize recurring patient issues and complaints.
Customer Service Manager/Front Desk Coordinator
Swimlabs Swim School
03.2015 - 01.2016
- Took a key role in Improving the client experience utilizing tactics such as mentoring, directing and the supervision of overall functions and staff of the customer service operation
- Effectively handled, coordinated and booked multiple schedules, kept instructors and clients on time, answered three phone lines and checked clients in/out simultaneously
- Actively reduced overhead costs by monitoring, adjusting and then condensing the lesson schedule to maximize instructor's time
- Consistently lead by example and ensured the execution of all safety, quality and company operation policies
- Resolved varied client inquiries including complaint handling and resolution, providing on-the-spot solutions and, when necessary issuing refunds
- Documented and updated client profiles with all transactions as well as any pertinent discussions and feedback given by clients, utilized this feedback to further improve the customer experience
Dispatch/Inside Sales
California Commercial Asphalt
01.2014 - 02.2015
- Responsible for the smooth and successful operation by dispatching multiple trucks within multiple trucking companies
- Researched upcoming jobs and assisted with creating bidding packages
- Competently utilized Excel to create and distribute daily sales and upcoming bid reports, and efficiently operated Vantiv in order to process invoices and payments
- Functioned as the main liaison between CCA's asphalt plants, trucking companies and customers, thereby ensuring consistency and maximizing efficiency and customer satisfaction
- Effectively created accurate daily dispatch sheets to inform all relevant departments with regards to job specifics
- Provided excellent customer service, answering sales calls and positively addressing all customer queries, concerns and needs
Commissions Specialist/Executive Assistant
Imeriti Financial Network
05.2012 - 12.2013
- Commissions Specialist exercising meticulous attention to detail, creating commission statements for a large number of independent and partner shop insurance agents within very strict time constraints
- Accurately calculated commissions due for each agent, continuously tracked changes in carrier rates and researched policy in force data to optimize production and minimize losses
- Collated commission data to compile precise excel spreadsheets for each agent pertaining to every case with total payments amounts
- Promptly identified and successfully resolved carrier issues including unpaid policies, chargebacks and over/under paid policies
- Conducted audits when necessary in order to ensure accurate payouts
- Executive Assistant to the CEO, efficiently managing his schedule and trusted with opening sensitive mail
- Responsible for completing payroll using Quickbooks and settling payment on invoices for the executives and other employees
- In charge of the detailed planning of large company events, preparing agendas, appendance lists and conference materials and travel arrangements
Education
Bachelor of Arts - Social And Rehabilitation Services
Assumption College
Worcester, MA05.2001
Skills
- Sales Force, Charm, Microsoft Word, Excel, Quickbooks and various database systems
- Community Outreach/Public Relations
- New Hire Training
- Patient Education
- Scheduling
- Staffing Coordination
- Workflow Management
- Training and Mentoring
- Complaint Resolution
- Sales Expertise
- Problem-Solving
- Exceptional Telephone Etiquette
Timeline
Care Coordinator
Spark Health
02.2016 - 10.2023
Customer Service Manager/Front Desk Coordinator
Swimlabs Swim School
03.2015 - 01.2016
Public Relations Liaison
Helen Woodward Animal Center
01.2014 - Current
Dispatch/Inside Sales
California Commercial Asphalt
01.2014 - 02.2015
Commissions Specialist/Executive Assistant
Imeriti Financial Network
05.2012 - 12.2013
Bachelor of Arts - Social And Rehabilitation Services
Assumption College
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