Holly Milton
Alexandria,VA
Summary
Experienced professional seeks remote customer care or coordinator position.
Overview
29
29
years of professional experience
Work History
Customer Care Associate
Association for Talent Development
11.2018 - 04.2024
- Handled calls, emails, and online chats from customers and members, providing comprehensive support for purchasing and scheduling classes, conferences, and publications
- Educated customers on benefits and certification programs
- Helped learners access classes
- Coordinated with other departments, including accounting and education, to meet customer needs and create a seamless customer experience.
Course Counselor
Strategy Execution
01.2000 - 11.2018
- Sold training programs tailored to working professionals consistently achieving annual revenues up to $1 million
- Developed relationships with students in order to match products to their professional development needs
- Educated customers on training programs
- Helped students obtain credentials
- Collaborated across departments to meet client needs.
Sales Representative
Group Health Cooperative
01.1995 - 08.1998
- Sold Medicare health plans to seniors by phone and in person
- Responded to phone inquiries
- Contacted warm and cold prospects
- Provided benefits information.
Education
Bachelor of Arts - Social Studies
Wesleyan University
Middletown, CT05.1992
Skills
- Call Center Experience
- Coaching and Mentoring
- Verbal and Written Communication
- Problem Solving
Timeline
Customer Care Associate
Association for Talent Development
11.2018 - 04.2024
Course Counselor
Strategy Execution
01.2000 - 11.2018
Sales Representative
Group Health Cooperative
01.1995 - 08.1998
Bachelor of Arts - Social Studies
Wesleyan University
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