Holly Morris
Wapakoneta,Ohio
Summary
Reliable and punctual employee able to handle fast-paced work. Proven willingness to take on any task to support the team and help the business succeed. Offer strong customer service skills and mulitasking abilities. Over 20 years of Customer service experience.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Lowe's
Wapakoneta, Ohio
01.2024 - Current
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Provided training to new employees on company policies and procedures.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Maintained a safe working environment by enforcing safety regulations.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Supervised cash handling processes to ensure accuracy of transactions.
- Ensured compliance with all safety regulations throughout the store premises.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Coached and developed store associates through formal and informal interactions.
Department Supervisor
Lowe's
Wapakoneta, Ohio
07.2020 - 01.2024
- Coordinated daily activities of department staff to ensure efficient operations.
- Developed and implemented departmental policies and procedures.
- Monitored department operations to ensure productivity standards were met.
- Managed inventory levels of supplies required for daily operations.
- Facilitated communication between management, staff, and customers.
- Established goals for each team member and monitored progress towards those objectives.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Provided coaching and mentoring support to team members.
- Investigated potential problems or discrepancies reported by team members.
- Collaborated with other departments to coordinate activities and resolve issues.
- Trained employees on new processes or procedures as needed.
- Resolved customer complaints in a timely manner.
- Ensured compliance with all safety regulations across the department.
- Conducted performance reviews for staff members.
Customer Service Associate
Lowe's
Wapakoneta, OH
02.2020 - 07.2020
- Provide the best customer service possible
- Help customers find product and answer any questions they may have
- Answering phones
- Provide a safe and clean work environment for customers and staff
- Stocking shelves
Server
Anthony's
Wapakoneta, OH
08.2019 - 02.2020
- Provide the best service possible to insure the customer enjoyed their dine in experience
- Take food and drink orders, deliver food and drinks to the table
- Work as a team with co-workers.
Server
Travel Centers of American
Wapakoneta, OH
08.2014 - 09.2019
- Greet customers in a friendly manner
- Take drink and food orders
- Delivery food and drinks to the table
- Work with other servers as a team.
Education
Floral designer -
Moon Florist (Formally D. Lynn Moon Florist and Landscaping)
Wapakoneta, OH06.2015
Bachelor's degree in Specialized Studies Majoring in Business administration -
University of Northwestern Ohio
Lima, OHAssociate's degree in Office Management -
University of Northwestern Ohio
Lima, OHSkills
- Reliable
- Punctual
- Fast-paced work
- Willingness to take on any task
- Team collaboration
- Multitasking
- POS system operations
- Time management
- Detail-oriented
- Leadership
- Coaching
Timeline
Assistant Store Manager
Lowe's
01.2024 - Current
Department Supervisor
Lowe's
07.2020 - 01.2024
Customer Service Associate
Lowe's
02.2020 - 07.2020
Server
Anthony's
08.2019 - 02.2020
Server
Travel Centers of American
08.2014 - 09.2019
Floral designer -
Moon Florist (Formally D. Lynn Moon Florist and Landscaping)
Bachelor's degree in Specialized Studies Majoring in Business administration -
University of Northwestern Ohio
Associate's degree in Office Management -
University of Northwestern Ohio