Summary
Overview
Work History
Education
Skills
Drawing, sketching, painting, sports, kayaking, bike riding
Timeline
Generic

Holly Myers

Tallahassee,FL

Summary

Seasoned Assistant Store Manager with a proven track record at Leslie's Pool Supplies, excelling in customer service management and inventory control. I Demonstrated ability to enhance store operations and team performance through effective leadership and attention to detail. Achieved significant improvements in customer satisfaction and store efficiency, while leveraging skills in POS systems operations and staff supervision. The enjoyment I have had with this company has given me great insight as what I can do with my skills with an advancing company.

Overview

17
17
years of professional experience

Work History

Assistant Store Manager

Leslie's Pool Supplies
03.2021 - 05.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
  • Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
  • Assisted in the recruitment, hiring, and onboarding of new team members, fostering a productive work environment.

Cashier

Ace Hardware
09.2019 - 02.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Groundskeeper

Expert Landscape And Design
01.2012 - 08.2019
  • Maintained grounds of residential and commercial properties by mowing lawns, trimming hedges and planting flowers.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
  • Trimmed trees, bushes and shrubs to keep vegetation aesthetically pleasing.
  • Cultivated a positive work environment through effective communication with team members and supervisors.
  • Applied pesticides and herbicides to control pests and weeds.
  • Upheld high safety standards on all tasks performed ensuring minimal accidents or injuries within the workplace.
  • Collaborated with management to develop long-term plans for property enhancements and upgrades.

Sub Artist

SUBWAY®Restaurants
03.2007 - 04.2012
  • Greeted guests, promoted specials, and took orders.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Communicated menu item information and offered suggestions to promote featured products.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.

Education

High School Diploma -

Jupiter High School
Jupiter, FL
05.2007

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Inventory Control
  • Customer Relations
  • Store Organization
  • Time Management
  • Retail Operations
  • Store Opening and Closing
  • Team Building and Leadership
  • Attention to Detail
  • Customer Service Management
  • Staff Supervision
  • POS Systems
  • POS systems operations
  • Stock management
  • Employee Scheduling
  • Goals and performance
  • Mentoring and Coaching
  • Loss Prevention
  • Display Setup
  • Issue Resolution

Drawing, sketching, painting, sports, kayaking, bike riding

My oldest daughter and I make mini story books together, I draw the cartoon characters and she makes up the story. We are a soccer family. We are members of Red Hills Church, and enjoy the outdoors.

Timeline

Assistant Store Manager

Leslie's Pool Supplies
03.2021 - 05.2024

Cashier

Ace Hardware
09.2019 - 02.2021

Groundskeeper

Expert Landscape And Design
01.2012 - 08.2019

Sub Artist

SUBWAY®Restaurants
03.2007 - 04.2012

High School Diploma -

Jupiter High School

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Holly Myers