Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Holly Nieves

Davie,FL

Summary

Seasoned customer service professional with a humanistic approach, bright personality, and a serious passion for brightening days one customer at a time. Exceptional track record of customer conversions and retention. I want to be part of a friendly and driven team of people helping people feel better, in an industry correlated with my studies in Health Sciences.

Overview

20
20
years of professional experience

Work History

Telecommunications & Media Relations

Self-Employed
12.2010 - Current
  • Provided stellar services to multiple businesses and merchant platforms, subject to non-disclosure agreements
  • Select examples of projects available by request
  • Job duties and skills include: writing promotional material, Search Engine Optimization, managing multiple social media feeds and content, PR, client relations, data entry, creation of media packages, comprehensive knowledge of company services, products, and providing exceptional customer service, engagement, and experience both online and over the phone
  • Handled client and company information with the highest discretion and precision across multiple platforms
  • Assisted in maintaining databases of international clientele, kept detailed records of client interactions, developed media packages tailored specifically for client interests, and created and maintained long standing client accounts through personalized, exemplary service

Restaurant Host

Brinker International
09.2020 - 10.2020
  • Excelled as part of a fast-paced environment with multiple daily rush times at a restaurant location within 5 miles of Disney World
  • Personally oversaw and managed the seating of 100's of guests each shift, managing table turnover & customer wait times with exceptional accuracy
  • Provided exceptional first point of contact for customers, established rapport and regulars with guests as a host, had the highest conversion rates for customers to restaurant membership rewards program in the restaurant, and memorized the menu; including specials, and suggestions for those with dietary restrictions or particular interests, such as vegetarian, vegan, gluten free, menu standouts/signature items, and more
  • Tasks included: greeting guests; managing table flow, seating, server rotation, and wait times; converting guests to members of restaurant rewards program; helping with table side kiosks and To-Go; coordination between multiple managers, servers, kitchen staff, food runners, and guests; running food, bussing tables, rolling silverware, cleaning the front lobby, and regularly sanitizing high touch surfaces
  • Provided a smooth, fun, and delicious guest experience, making sure that all recently vacated tables were turned over promptly for reseating, frequently bussing them myself when servers or runners were overwhelmed during rush
  • Kept accurate wait times, and oversaw seating large parties, and parties with accessibility concerns: walkers, strollers, wheelchairs
  • Extremely skilled in verbal communication, teamwork, customer service, conflict resolution, and knowledge of products and services provided by location

Seasonal Sales Associate

Party City Holdco, Inc.
10.2017 - 12.2019
  • Experienced with Point of Sale technology, using cash registers to ring up customer purchases, process payments, and issue receipts
  • Efficiently stocked and arranged merchandise as necessary, aesthetically and uniformly
  • Exemplified vast knowledge and understanding of products sold to ensure customer satisfaction; and utilized hands-on experience with select products to stand behind their quality
  • Assisted customers in bringing characters to life by recommending optimal costumes, makeup, and accessories tailored to their ideas
  • Assisted customers in party planning and choosing decor by turning their ideas into themes and creative possibilities
  • Entered balloon orders into the system, and ensured orders were ready for pickup at the customer's convenience
  • Assisted with cleaning and disinfecting high-touch surfaces, as well as sweeping the aisles after closing

Scare Actor

Midnight Terror Productions, Inc.
09.2004 - 06.2008
  • Entertained and interacted with thousands of happily terrified customers during each performance
  • Managed crowd control by pacing large groups of customers
  • Promptly reported active codes to the security team to ensure safety of staff, guests, and set pieces
  • Responded to customer inquiries, and showcased outstanding skill in improvisational dialogue by directing inquiries accordingly while remaining in- character
  • Assisted with Actor Training and promotional events, as well as set building, detailing, and tear downs throughout the year
  • Frequently assisted in writing and editing promotional materials for the website and associated social media accounts
  • Worked remotely with management to help establish COVID-19 safety protocols and costume sanitization procedures, which allowed the attraction to reopen for safe and successful 2020-2021 operational seasons
  • While working with Midnight Terror, the attraction was ranked as one of the best in the nation by USA Today
  • Halloween Blast ranked the attraction #1 in 2019, and Fox News Chicago rated the attraction as the #1 must-see haunt for the 2018 season

Education

Bachelor's Degree - Health Sciences

University of the People
01.2026

High School Diploma -

Lane Tech College Prep
06.2008

Skills

  • Providing Customer Service
  • Merchandising Knowledge
  • Data Entry
  • Telecommunications
  • Point of Sale & Cash Register Operation
  • SEO knowledge
  • Multimedia Content Creation
  • Social Media Marketing

References

  • Justin Walcek, General Manager from Chili's & General Manager at Ford's Garage, (719) 290-9729, Jwalcek@hotmail.com
  • Dee Galarza, Manager, Bartender, and Trainer at Chili's, (321) 616-0188, Deveniess@gmail.com
  • Robin Beard, Front of House Manager at Chili's, (407) 396-4333
  • Luis Rodriguez, Daytime Shift Leader and Bartender at Chili's, (407) 698-9305, Lurodriguez.edu@gmail.com
  • Michael Dado, Actor Manager at Midnight Terror Haunted House, (219) 671-3342, Email: smjdado5@gmail.com

Timeline

Restaurant Host

Brinker International
09.2020 - 10.2020

Seasonal Sales Associate

Party City Holdco, Inc.
10.2017 - 12.2019

Telecommunications & Media Relations

Self-Employed
12.2010 - Current

Scare Actor

Midnight Terror Productions, Inc.
09.2004 - 06.2008

High School Diploma -

Lane Tech College Prep

Bachelor's Degree - Health Sciences

University of the People

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Holly Nieves