Holly O'Neal
Madison,WI
Summary
Experienced server and host with a background in training and leading teams. Known for attention to detail and problem-solving skills, successfully streamlining processes to improve service delivery, and customer satisfaction.
Overview
29
29
years of professional experience
Work History
Server/Host/Event Caterer
The Park Hotel
Madison, WI
05.1999 - 12.2006
- Provided excellent customer service in a versatile dining environment, both in-restaurant and catered events, to a variety of local and international customers.
- Entrusted as lead server and host, training new staff on service standards and operational procedures.
- Performed opening and closing duties, such as setting up the dining area, restocking supplies, and opening and closing out the register, including depositing cash to accounting.
- Collaborated with kitchen staff to coordinate timely meal preparation and delivery, assisting with cold prep as needed.
- Managed to-go and room service orders, streamlining process for both customer and restaurant.
Server/Host
Annie's American Cafe
Appleton, WI
09.1995 - 01.1999
- Provided attentive service to guests in a fast-paced café, ensuring a pleasant dining experience.
- Managed food and beverage orders efficiently during regularly high-volume shifts.
- Prepared and served high-quality coffee and espresso beverages to customers.
- Trained new servers on restaurant processes and procedures.
- Selected by management to serve high-profile, high-volume private events.
Project Manager
WPS Health Solutions, State of Wisconsin
Madison, WI
05.2002 - 08.2020
- Led cross-functional teams to deliver healthcare projects on time and within scope.
EMT
UW MedFlight and Ryan Brothers Ambulance
Madison, Wisconsin
08.2022 - 08.2024
- Provided immediate medical care to patients in emergency situations.
Education
Emergency Medical Technician - EMT
Madison College
Madison12-2021
Bachelor Of Arts (BA) - English Literature And Women's Studies
UW Madison
Madison, WI05-2002
Skills
- Leadership
- Processes and procedures
- Staff training
- Attention to detail
- Problem solving
- Adaptability
Timeline
EMT
UW MedFlight and Ryan Brothers Ambulance
08.2022 - 08.2024
Project Manager
WPS Health Solutions, State of Wisconsin
05.2002 - 08.2020
Server/Host/Event Caterer
The Park Hotel
05.1999 - 12.2006
Server/Host
Annie's American Cafe
09.1995 - 01.1999
Emergency Medical Technician - EMT
Madison College
Bachelor Of Arts (BA) - English Literature And Women's Studies
UW Madison