Maribel Gonzalez
Miramar,FL
Summary
Outgoing and dedicated customer service professional with 11 years of experience. Providing the most elevated and efficient customer service in Restaurants as well as Luxury Condominiums . Passion for food and wine. Very detailed oriented
Overview
7
7
years of professional experience
Work History
Party Event Coordinator /Party Event Coordiantor /Event Caterer
PBE Catering
01.2024 - Current
- Conducted post-event analysis, identifying areas of improvement for future events.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
Luxury Residential Concierge
KW Management
01.2021 - 12.2023
- Conducted regular property inspections to identify maintenance needs and ensure prompt attention to any issues.
- Continuously sought opportunities for improving resident satisfaction, implementing feedback-driven changes as needed.
- Enhanced resident satisfaction by providing personalized assistance and addressing individual needs.
Hostess
Old Homestead Steakhouse
01.2017 - 03.2020
- Greeted an average of 500 guest per day at the door and escorted them to their tables managing seat chart.
- Organized and scheduled reservations for 100+ customers daily both over the phone and online.
- Provided attentive and sophisticated customer service and fostered warm relationships with repeat guests.
- Participate in events and private parties arrangements
- Respond to guest inquiries and requests to accommodate them.
- Maintaining positive working relationships.
Education
Bachelor of Arts - Tourism Management
University School of Caracas
Caracas, VenezuelaSkills
- Dependable
- Excellent Customer Service Skills
- Bilingual English - Spanish
- Customer Focus
- Verbal Comunication
- Excellent phone etiquette
- Adaptability
- Finedining expertise
- Leadership
- Efficient in Microsoft Office
- Cretive problem solver
Timeline
Party Event Coordinator /Party Event Coordiantor /Event Caterer
PBE Catering
01.2024 - Current
Luxury Residential Concierge
KW Management
01.2021 - 12.2023
Hostess
Old Homestead Steakhouse
01.2017 - 03.2020
Bachelor of Arts - Tourism Management
University School of Caracas
Similar Profiles
Dylan PerryDylan Perry
Electrical Test Technician at PBE GroupElectrical Test Technician at PBE Group
Cymon VelasquezCymon Velasquez
Shipping and Receiving Lead at PBE GroupShipping and Receiving Lead at PBE Group
Cymon VelasquezCymon Velasquez
Shipping and Receiving Associate at PBE GroupShipping and Receiving Associate at PBE Group