Holly PAck
Slidell,LA
Summary
Proven Office Manager and Insurance Agent with a track record of enhancing client satisfaction and streamlining office operations at Michael Hingle & Associates, LLC. Expert in office administration and customer service, demonstrating exceptional organizational skills and a knack for maintaining confidentiality. Achieved a significant increase in efficient client issue resolution, leveraging both interpersonal and clerical support abilities.
Overview
28
28
years of professional experience
Work History
Office Manager
Michael Hingle & Associates, LLC
03.2012 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Insurance Agent
Allstate Insurance Company - Ralph Serpas
03.1997 - 08.2011
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Education
No Degree - General Studies
Delgado Community College
New Orleans, LA03.1994
High School Diploma -
Northshore High School
Slidell, LA05.1989
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Billing
- Payroll Processing
- Clerical Support
Timeline
Office Manager
Michael Hingle & Associates, LLC
03.2012 - Current
Insurance Agent
Allstate Insurance Company - Ralph Serpas
03.1997 - 08.2011
No Degree - General Studies
Delgado Community College
High School Diploma -
Northshore High School
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