Holly Patterson
Farmington
Summary
Dynamic Supervising Manager recognized for enhancing customer satisfaction through effective team training and inventory management. Proven ability to implement strategies that improve service quality and ensure compliance with health regulations.
Overview
27
27
years of professional experience
Work History
Supervising Manager
Freddy's Frozen Custard & Steakburgers
Farmington
05.2025 - Current
- Supervised daily restaurant operations to deliver seamless service.
- Managed inventory levels, ensuring adequate stock of food and supplies.
- Trained new employees in customer service and food preparation standards.
- Reviewed customer service inquiries and responded accordingly.
- Implemented strategies to improve customer satisfaction ratings from surveys conducted by the company.
- Implemented training sessions to improve team efficiency and service quality.
- Managed inventory levels to maintain stock of food and supplies.
- Ensured compliance with health and safety regulations during food handling.
- Coordinated team schedules to optimize staff coverage during peak hours.
- Supervised daily operations of restaurant staff to ensure smooth service.
- Trained new employees on customer service and food preparation standards.
Cashier
Speedway Gas Station
Farmington
02.2025 - 05.2025
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided excellent service.
- Stocked shelves and maintained cleanliness of the store environment.
Cashier
Bubble City
Farmington
01.2022 - 04.2024
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided excellent service.
- Stocked shelves and maintained cleanliness of the store environment.
Assistant Manager
Kingsley Reality
Houston
06.2009 - 10.2020
- Streamlined daily operations to enhance team efficiency and productivity.
- Facilitated property tours and addressed inquiries from prospective tenants.
- Managed leasing agreements while ensuring adherence to regulations.
- Coordinated maintenance requests and maintained effective communication with residents.
General Manager
Sonic Drive in
Farmington
10.1998 - 12.2007
- Managed daily operations to ensure smooth service and customer satisfaction.
- Trained team members on menu items and customer service standards.
- Implemented safety protocols and maintained cleanliness in the work environment.
- Coordinated staff schedules to meet peak demand during busy hours.
Education
Master of Arts - Cannabis
Colorado Technical University
Colorado Springs, CO03-2025
Skills
- Customer service
- Team management
- Inventory control
- Training and development
- Conflict resolution
- Health and safety compliance
Timeline
Supervising Manager
Freddy's Frozen Custard & Steakburgers
05.2025 - Current
Cashier
Speedway Gas Station
02.2025 - 05.2025
Cashier
Bubble City
01.2022 - 04.2024
Assistant Manager
Kingsley Reality
06.2009 - 10.2020
General Manager
Sonic Drive in
10.1998 - 12.2007
Master of Arts - Cannabis
Colorado Technical University
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