HOLLY PAUL LANDIS
Surprise,AZ
Summary
Proven regional leader in financial services with 10+ years of experience driving sales performance, partner engagement, and market growth through multi-state territories. As Assistant Vice President of Partnership Marketing at Barclays Bank U.S., I led high-impact field marketing and sales enablement initiatives managing frontline engagement for co-branded financial products in collaboration with national partners. My expertise spans consumer lending, team coaching, territory management, and strategic partner development. I'm skilled at analyzing performance metrics, uncovering actionable insights, and designing tailored go-to-market strategies that elevate both product adoption and compliance. With a track record of 60%+ travel and field leadership, I bring a hands-on, data-informed approach to regional program execution and cross-functional collaboration. At the core, I thrive on building trust-based relationships, aligning strategic goals with measurable outcomes, and inspiring teams to deliver excellence in fast-paced, customer-facing environments.
Overview
20
20
years of professional experience
Work History
Assistant Vice President, Partner and Product Marketing
Barclays Bank US
Phoenix, AZ
01.2018 - Current
- Serve as the field engagement lead for the Barclays-American Airlines co-brand partnership, including the AAdvantage Aviator Mastercard and AAdvantage Cash portfolios.
- Act as the face of Barclays across the Western Region, leading efforts to drive customer engagement, account acquisition, program performance, and partner satisfaction.
- Collaborate directly with American Airlines leadership (Inflight, Airport, HQ) to align on field strategies that enhance brand loyalty, drive top-of-wallet behavior, and deliver results.
- Analyze regional performance metrics and consumer insights to develop and implement tailored marketing and engagement strategies, achieving measurable growth in card acquisition and activation.
- Partner with AA internal field teams, base ambassadors, and leadership to execute multi-market roadshows, training sessions, and ambassador development initiatives.
- Lead compliance reviews, vendor collaboration, and reporting initiatives to support strategic goals of the co-brand program.
Learning and Development Consultant
Samsung Electronics America (via Atterro)
Richardson, TX
12.2015 - 12.2017
- Delivered Leadership Essentials training to sales managers and senior leaders, reinforcing core management competencies, coaching techniques, and performance strategies.
- Facilitated comprehensive onboarding and new hire sales programs, equipping employees with tools, mindset, and product knowledge to thrive in a fast-paced, high-tech environment.
- Partnered with stakeholders to align learning initiatives with business priorities, improving retention, engagement, and sales team readiness.
- Conducted needs assessments using performance data and talent reviews to design relevant, scalable training solutions.
- Championed a learner-centric approach to development, incorporating real-world case studies, role play, and performance coaching.
Senior Learning and Development Consultant
Capital One
Plano, TX
01.2012 - 01.2015
- Led training strategy and delivery for MSP loan servicing software, ensuring teams were equipped to manage loan modifications, collections, and loss mitigation functions with precision and compliance.
- Developed and facilitated onboarding, upskilling, and continuous learning programs for associates across Default Operations, improving retention and performance.
- Partnered with cross-functional teams (Operations, Compliance, Risk, Technology) to identify skill gaps and deliver targeted learning solutions.
- Translated regulatory and procedural changes into engaging, learner-centered content, improving knowledge retention and audit readiness.
- Provided real-time coaching and feedback to new hires and seasoned staff, fostering a culture of accountability and excellence.
- Supported major system transitions and policy rollouts with structured training plans and job aids.
- Conducted training needs analyses using KPIs, quality audits, and business feedback.
- Recognized for reducing operational errors and cycle times through optimized training initiatives.
Negotiator III
JPMorgan Chase
Fort Worth, TX
01.2010 - 06.2012
- Successfully negotiated repayment plans and hardship solutions for homeowners, reducing loan delinquencies and mitigating financial losses.
- Managed a high-volume portfolio of delinquent mortgage accounts, exceeding performance goals in call resolution, compliance, and customer satisfaction.
- Applied expert knowledge of mortgage servicing, FDCPA regulations, and internal policy to resolve complex borrower issues.
- Guided customers through financial hardships with professionalism and empathy.
- Partnered with underwriting, legal, and customer service teams to ensure timely processing of loan modifications and forbearance agreements.
- Mentored new team members and shared best practices to improve department performance.
Training Specialist
Bank of America
Dallas, TX
01.2006 - 12.2009
- Facilitated instructor-led training programs for frontline associates, team leaders, and managers across banking operations and customer service.
- Developed and delivered learning modules on sales effectiveness, customer experience, compliance, and product knowledge.
- Supported leadership development for first-time people managers, focusing on coaching and feedback.
- Collaborated with regional operations and HR to assess training needs and improve retention.
- Supported major system and technology rollouts through structured training and communication.
- Recognized for high-impact learning experiences that improved readiness and reduced onboarding ramp time.
Education
Bachelor of Arts - English/Language Arts Teacher Education
Paul Quinn College
Dallas, TXSkills
- Regional Sales Leadership
- Strategic Partnership Engagement
- Learning & Development Strategy
- Field Enablement & Compliance
- Consumer Lending & Product Adoption
- Performance Metrics & Market Analytics
- Leadership Coaching & Development
- Territory Management
Timeline
Assistant Vice President, Partner and Product Marketing
Barclays Bank US
01.2018 - Current
Learning and Development Consultant
Samsung Electronics America (via Atterro)
12.2015 - 12.2017
Senior Learning and Development Consultant
Capital One
01.2012 - 01.2015
Negotiator III
JPMorgan Chase
01.2010 - 06.2012
Training Specialist
Bank of America
01.2006 - 12.2009
Bachelor of Arts - English/Language Arts Teacher Education
Paul Quinn College