Dedicated professional with a strong focus on ensuring safety and security of individuals and assets. Known for reliability, organization, and a customer-centric approach developed through years of experience. Committed to fostering self-growth by facilitating skill development and enhancing job performance.
Overview
6
6
years of professional experience
Work History
Scheduling Coordinator
Veterans Covert Protection Group
Pleasanton, CA
10.2024 - 04.2025
Coordinated scheduling for multiple departments, optimizing resource allocation and minimizing conflicts.
Managed appointment calendars using scheduling software, ensuring timely updates and communication with stakeholders.
Developed streamlined processes for handling requests, improving response time and overall service delivery.
Collaborated with team members to prioritize urgent tasks, enhancing operational efficiency across the organization.
GSOC Operator
Allied Universal Security Services - Twilio
San Francisco, CA
06.2024 - 09.2024
Monitored security operations, ensuring adherence to protocols and immediate response to incidents.
Analyzed real-time data from surveillance systems to identify potential threats and vulnerabilities.
Coordinated incident reporting procedures, enhancing communication between security teams and law enforcement.
Conducted regular system checks on alarms and cameras, maintaining operational readiness at all times.
GSOC Operator
Allied Universal Security Services - Apple
Cupertino, CA
06.2023 - 05.2024
Monitored security systems in order to detect unauthorized access or suspicious activity.
Developed detailed reports summarizing all activities conducted at the GSOC facility.
Developed strong customer service skills while assisting customers with their inquiries.
Responded promptly to emergency situations in an organized and effective manner.
Assisted with training new staff members on proper operational protocols and procedures.
Control Room Operator
Allied Universal Security Services - Samsung
San Jose, CA
01.2023 - 06.2023
Maintained professional interactions with guests and team members.
Protected property and staff by maintaining safe and secure environment.
Monitored entry-exit activity, allowing only authorized personnel to enter facility.
Patrolled buildings regularly both inside and outside while maintaining an alert presence.
Inspected doors, windows, locks, gates, ensuring they are secure after hours.
Monitored security cameras and identified suspicious activity, reported any incidents to the appropriate authorities.
Hobby Lobby Warehouse - Seasonal Worker
American Staff Corp
Oklahoma City, OK
08.2022 - 11.2022
Optimized space utilization by rearranging existing pallets or reorganizing shelving units when necessary.
Packed orders in accordance with customer specifications.
Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.
Operated manual pallet jack to move products throughout warehouse.
Assisted with stocking shelves and organizing warehouse.
Assembled and disassembled pallets of merchandise for storage.
Security Guard
ProGuard Security - Roku
San Jose, CA
07.2022 - 08.2022
Protected property and staff by maintaining safe and secure environment.
Monitored entry-exit activity, allowing only authorized personnel to enter facility.
Observed areas for signs of crime or disorder and investigated disturbances.
Examined doors and windows, verifying proper function and security.
Operated radio equipment for communication between multiple locations.
Reacted quickly to suspicious activities and events to prevent and isolate potential dangers.
Developed and enforced security procedures to protect personnel and property.
Enforced parking regulations by monitoring traffic on-premises and reporting unauthorized vehicles.
Lead Instructor
Galileo Summer Camp
Sunnyvale, CA
06.2022 - 07.2022
Created and maintained a safe, respectful, and positive learning environment for all students.
Encouraged student participation through hands-on activities and projects.
Developed and implemented lesson plans to engage students in active learning experiences.
Planned lessons with logically sequenced objectives, based on curriculum.
Assessed student learning and provided ongoing formative feedback for growth.
Collaborated with peers to enhance work environment and support instructional planning.
Fostered positive relationships between campers through group games and activities.
Security Guard
Allied Universal Security Services - Roku
San Jose, CA
06.2022 - 07.2022
Protected property and staff by maintaining safe and secure environment.
Interacted professionally with visitors, staff, vendors, and other individuals on site.
Monitored entry-exit activity, allowing only authorized personnel to enter facility.
Inspected doors, windows, locks, gates, ensuring they are secure after hours.
Assisted with crowd control at special events and large gatherings.
Identified potential safety hazards and took corrective action to mitigate risks.
Operated radio equipment for communication between multiple locations.
Control Room Operator
Allied Universal Security Services - Yahoo
Sunnyvale, CA
08.2020 - 06.2022
Documented detailed reports regarding operational issues and corrective actions taken.
Utilized computer software programs to monitor, analyze, and adjust process parameters.
Maintained accurate records of maintenance activities and equipment status.
Protected property and staff by maintaining safe and secure environment.
Trained new security personnel on security protocols and procedures.
Enforced regulations and directives for site pertaining to personnel, visitors and premises.
Patrolled assigned areas on foot or in company vehicle to confirm personal, building and equipment security.
Summer Intern
Galileo Summer Camp
Sunnyvale, CA
06.2019 - 08.2019
Developed an understanding of safety protocols for working with young children in various environments.
Demonstrated excellent communication skills while interacting with campers, parents, and staff members.
Created fun and engaging activities that promoted learning through play-based approaches.
Coached campers on proper behavior and discipline techniques using positive reinforcement strategies.
Interacted with staff and supervisors to communicate and resolve camper needs and conflicts.
Organized, led, and promoted interest in recreational activities.
Education
Career Diploma - Dental Assistant
Penn Foster
Chandler, AZ
06.2025
Bachelor of Arts - Secondary Education, Media Minor
Golden State Baptist College
Santa Clara, CA
05.2024
High School Diploma - undefined
North Valley Baptist Schools
Santa Clara, CA
01.2020
Skills
Attentive and Observant
Incident Reporting
Organizational Skills
Verbal and Written Communication
Customer Service
Team Collaboration
languages
Chinese (Mandarin)
Beginner
Timeline
Scheduling Coordinator
Veterans Covert Protection Group
10.2024 - 04.2025
GSOC Operator
Allied Universal Security Services - Twilio
06.2024 - 09.2024
GSOC Operator
Allied Universal Security Services - Apple
06.2023 - 05.2024
Control Room Operator
Allied Universal Security Services - Samsung
01.2023 - 06.2023
Hobby Lobby Warehouse - Seasonal Worker
American Staff Corp
08.2022 - 11.2022
Security Guard
ProGuard Security - Roku
07.2022 - 08.2022
Lead Instructor
Galileo Summer Camp
06.2022 - 07.2022
Security Guard
Allied Universal Security Services - Roku
06.2022 - 07.2022
Control Room Operator
Allied Universal Security Services - Yahoo
08.2020 - 06.2022
Summer Intern
Galileo Summer Camp
06.2019 - 08.2019
Bachelor of Arts - Secondary Education, Media Minor