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Holly Postert
Boerne,TX
Work Preference
Summary
Accomplished nursing and healthcare compliance leader with expertise in multi-state regulatory operations, clinical quality, accreditation, and operational leadership. Proven success leading audits, driving organizational growth, developing high-performing clinical teams, and securing ACHC accreditation across multiple locations. Recognized for translating complex regulatory requirements into sustainable processes that strengthen compliance, improve operational performance, support responsible organizational growth, and enhance patient outcomes.
Overview
1
1
Certificate
15
15
years of professional experience
Work History
Director of Compliance
Circle Of Care
San Antonio, TX
11.2025 - Current
- Developed and implemented clinical and operational compliance policies to align with regulatory standards.
- Led cross-functional teams to enhance compliance training programs across the organization.
- Analyzed risk assessments to identify potential compliance gaps and recommend improvements.
- Coordinated audits and investigations, ensuring thorough documentation and follow-up actions.
- Acted as Alternate Administrator in accordance with HCSSA requirements.
Director of Clinical Services
Care Options For Kids
San Antonio, TX
01.2025 - 11.2025
- Participated in management team meetings to discuss client status, census changes, and client complaints or concerns.
- Participated in and approves recruitment, hiring and orientation of new nursing staff.
- Oversaw patient satisfaction to foster a compassionate and supportive environment within the nursing department.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Ensured continuous survey readiness and compliance with all applicable home health agency licensing standards and requirements.
- Served as the primary agency contact for federal, state, local regulatory requirements.
- Boosted staff morale with regular recognition for exceptional work performance and contributions to the team's overall success.
Regulatory Compliance Specialist
Pediatric Home Healthcare, LLC
Dallas, TX
01.2021 - 12.2024
- Responsible for company-wide QAPI activities.
- Completed annual internal surveys and annual agency evaluations for 11 locations.
- Alternate Administrator over four licenses.
- Ensured company-wide complaint activities meet HCSSA and ACHC reporting requirements.
- Secured ACHC accreditation for three locations in Texas and maintained ACHC accreditation in one North Carolina office.
- Championed process improvements within the company by identifying outdated practices and recommending innovative solutions that align with current regulatory requirements.
- Stayed abreast of evolving regulations by attending seminars, conferences, webinars, and other professional development opportunities.
- Custodian of Records for all offices.
- Attended all surveys in person or remotely as applicable to provide regulatory guidance.
- Assisted acquisition team with ownership changes.
- Completed all TMHP revalidations and licensure renewals/information changes.
- Completed recredentialing applications for payer sources.
RN Case Manager
Pediatric Home Healthcare, LLC
San Antonio, TX
02.2020 - 12.2020
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.
Nursing Quality Assurance/Education Supervisor
Texas Kids Home Therapy and Nursing
Boerne, TX
05.2016 - 01.2020
- Oversaw nursing QA department who reviewed and maintained compliance with TMHP and HHSC private duty nursing documentation requirements.
- Provided coaching and education for PDN nursing staff regarding compliant documentation and best nursing practice.
- Performed regular nursing chart audits to ensure RN case managers are informed of changes to prepare for biannual QAPI audits.
- Provided in-home education and orientation to new nursing staff members and as needed for new procedures.
- Provided EMR (KanTime) utilization guidelines and troubleshooting to nursing staff and consultant during QAPI reviews along side the Director of Operations.
Pediatric Home Care Nurse
Texas Kids Home Therapy and Nursing, LLC
Boerne, TX
02.2016 - 05.2016
- Enhanced patient recovery by implementing individualized care plans and closely monitoring progress.
- Developed strong rapport with families by effectively addressing questions or concerns regarding their child's health status or treatment plan.
- Administered medications safely according to physicians' orders while monitoring potential side effects or adverse reactions in pediatric patients.
- Implemented evidence-based practices when delivering nursing care to enhance the quality of services provided in pediatric home settings.
- Provided high-quality, compassionate care to medically fragile children in their homes, ensuring a comfortable environment for healing.
- Maintained accurate and detailed patient records to facilitate timely updates on the patient's condition for the healthcare team members.
- Assisted patients with daily living activities such as bathing, dressing, feeding, and mobility support to ensure their well-being and comfort at home.
- Provided skilled nursing interventions such as wound care, tracheostomy management, and intravenous therapy for optimal patient outcomes.
Pediatric Home Care Nurse
Children's Home Healthcare
Fredericksburg, TX
03.2014 - 02.2016
- Provided high-quality, compassionate care to medically fragile children in their homes, ensuring a comfortable environment for healing.
Pediatric Home Care Nurse
Encompass Home Health
San Antonio, TX
07.2011 - 03.2014
- Provided high-quality, compassionate care to medically fragile children in their homes, ensuring a comfortable environment for healing.
Education
Bachelor of Science - Nursing
Galen College of Nursing
San Antonio, TX12.2020
Associate of Applied Science - Nursing
Galen College of Nursing
San Antonio, TX06.2019
Diploma - Vocational Nursing
Kaplan College
San Antonio, TX04.2010
High School Diploma -
United High School
Laredo, TX05.2004
Skills
- Legal Research
- Documentation Review
- Regulatory knowledge
- Training delivery
- Compliance Monitoring
- Audit management
Affiliations
- Texas Association for Home Care & Hospice -Pediatric & Clinical Practice Committees
Certification
- Registered Nurse TX Compact License - 08/05/2019 - 11/30/2027
- BLS & AED Training - 03/2025 - 03/2027
- Texas HCSSA Administrator Annual CEUs -Completed 12/2025
Timeline
Director of Compliance
Circle Of Care
11.2025 - Current
Director of Clinical Services
Care Options For Kids
01.2025 - 11.2025
Regulatory Compliance Specialist
Pediatric Home Healthcare, LLC
01.2021 - 12.2024
RN Case Manager
Pediatric Home Healthcare, LLC
02.2020 - 12.2020
Nursing Quality Assurance/Education Supervisor
Texas Kids Home Therapy and Nursing
05.2016 - 01.2020
Pediatric Home Care Nurse
Texas Kids Home Therapy and Nursing, LLC
02.2016 - 05.2016
Pediatric Home Care Nurse
Children's Home Healthcare
03.2014 - 02.2016
Pediatric Home Care Nurse
Encompass Home Health
07.2011 - 03.2014
Bachelor of Science - Nursing
Galen College of Nursing
Associate of Applied Science - Nursing
Galen College of Nursing
Diploma - Vocational Nursing
Kaplan College
High School Diploma -
United High School