Holly Proffitt
Pomeroy,OH
Summary
Billing and collections specialist with strong background in financial operations and customer account management. Adept at navigating complex billing systems, resolving disputes, and ensuring timely payments. Known for collaborative approach, adaptability, and consistent focus on achieving results. Skilled in financial analysis, communication, and problem-solving, fostering reliable team dynamics.
Overview
16
16
years of professional experience
Work History
Billing and Collections Specialist
St Mary's Medical Center Hospital
Huntington, WV
08.2016 - Current
- Embarked on professional journey at St. Marys Medical Center in 2016
- Performed administrative tasks in a medical setting.
- Processed patient registrations, validated insurance cards, and managed appointment bookings for doctors.
- Acquired biller/follow-up job in 2017.
- Managed collections by addressing non-payment issues with insurance companies.
- Handled data entry, medical records management and authorizations.
Receptionist/Dispatcher
Ferguson Brothers
Huntington, WV
02.2012 - 08.2016
- Managed inbound calls, coordinated worker dispatches, and finalized job invoices.
- Managed employment onboarding for unionized and non-union workers.
- Included in my duties were posting payments for money received for jobs, account payables by paying bills for the supplies used for jobs and lastly completing payroll checks for the employees
- Completed the hiring process for employees which included scheduling drug test, making sure all hiring paper work was completed and built human resource that was required by state.
Financial Counselor
Huntington Treatment Center
Huntington, WV
01.2009 - 07.2012
- Found my role at Huntington Treatment Center highly fulfilling.
- Accepted and posted payments efficiently.
- Developed strategies to help current clients manage their financial obligations.
- Maintained comprehensive documentation for clinical activities.
- Consistently checked vital signs and coordinated doctor referrals.
Education
Bachelor's degree - Science
Grand Canyon University
Phoenix, AZ07.2024
Associate's degree - Medical Billing & Coding
Huntington Junior College
Huntington, WV06.2011
Skills
- Accounting
- Medical Billing
- HIPAA
- 10 Key Data Entry
- Medical Receptionist
- Adobe Acrobat
- Physiology Knowledge
- Cold Calling
- CPT Coding
- Quality Assurance
- QuickBooks
- Insurance Verification
- Data collection
- Cerner
- Medical Coding
- Medical Terminology
- Organizational skills
- Anatomy Knowledge
- Managed Care
- Hospital Experience
- Documentation review
- Negotiation
- Clerical Experience
- Medical Scheduling
- Phone Etiquette
- Medical Records
- EMR Systems
- Accounts Receivable
- Communication skills
- ICD-10
- Medical Office Experience
- ICD-9
- Microsoft Powerpoint
- Payroll
- Customer service
- Medical Collection
- Auditing
- Marketing
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Billing and Collections Specialist
St Mary's Medical Center Hospital
08.2016 - Current
Receptionist/Dispatcher
Ferguson Brothers
02.2012 - 08.2016
Financial Counselor
Huntington Treatment Center
01.2009 - 07.2012
Bachelor's degree - Science
Grand Canyon University
Associate's degree - Medical Billing & Coding
Huntington Junior College