HOLLY REYNOLDS
Manchester,NH
Summary
Results-driven healthcare operations executive with more than 20 years of progressive leadership experience in home health, rehabilitation, and post-acute care. Proven track record of driving sustained organizational growth, improving clinical outcomes, optimizing financial performance, and building highly engaged teams. Consistently delivers strong patient outcomes while exceeding business objectives, maintaining regulatory compliance, and fostering a culture of accountability and employee engagement.
Overview
27
27
years of professional experience
Work History
Director of Operations
Amedisys
Bedford, NH
10.2018 - Current
- Lead overall operational, financial, and clinical performance for a high-performing home health care center, ensuring delivery of exceptional patient care while achieving strategic growth objectives.
- Direct all care center operations, including financial performance, quality outcomes, staffing strategy, regulatory compliance, and business growth initiatives.
- Consistently delivered year-over-year growth while maintaining high patient satisfaction and quality metrics.
- Identified and implemented operational improvements that enhanced care delivery, clinical outcomes, and overall organizational efficiency.
- Recognized as a top-performing operational leader for exceptional employee engagement, minimal staff turnover, and successful recruitment initiatives.
- Led the largest workforce expansion within the region while maintaining strong culture and performance standards.
- Achieved top national company-wide recognition for highest NIFO, highest quality rating, lowest staff turnover 3 years.
- Selected to serve on the Corporate Interview Committee (2022-2023) based on leadership effectiveness and organizational contributions.
- Maintained strong budget performance and fiscal accountability while supporting sustainable growth and operational excellence.
- Partnered with business development teams to identify market opportunities and strengthen referral relationships.
Clinical Manager
Amedisys
Bedford, NH
11.2015 - 10.2018
- Drove performance improvement initiatives focused on patient outcomes, utilization management, compliance, and quality measures.
- Managed rehabilitation staff and provided operational oversight and clinical support for interdisciplinary teams.
- Strengthened collaboration among therapy, nursing, and administrative teams to improve care coordination and care delivery.
- Hired clinical staff and led onboarding, coaching, and performance evaluations.
Rehab Specialist / Physical Therapist
Amedisys
Bedford, NH
12.2012 - 11.2015
- Supervised therapy clinicians, enhancing staffing utilization and supporting recruitment and operational planning.
- Collaborated with business development leadership to identify growth opportunities, contributing to market expansion.
- Contributed to achievement of fiscal targets through improved productivity, resource optimization, and clinical excellence.
- Evaluated and treated diverse home health and hospice patients with acute and chronic conditions, creating individualized treatment plans to improve functional outcomes.
Rehab Specialty Director
Amedisys
Bedford, NH
03.2010 - 12.2012
- Led implementation of specialty clinical programs and quality improvement initiatives.
- Directed rehabilitation services and managed a multidisciplinary therapy team.
- Ensured compliance with regulatory standards, treatment planning requirements, and performance improvement objectives.
- Oversaw performance management, staff development, recruitment, education, and corrective action processes.
- Partnered with business development teams to strengthen community presence and drive referral growth.
Senior Physical Therapist
St. Joseph Home & Hospice Care
Milford/Nashua, NH
10.1999 - 02.2010
- Managed a high-volume patient caseload across a broad spectrum of clinical conditions.
- Coordinated scheduling and utilization for physical therapists and physical therapist assistants.
- Facilitated interdisciplinary team meetings to improve communication, care planning, and patient outcomes.
- Provided community education and outreach to assisted living communities and referral partners.
- Supported marketing and growth initiatives through relationship development and professional presentations.
Education
Master of Physical Therapy -
MCP Hahnemann University (Drexel University)
Philadelphia, PA01-1999
Bachelor of Science - Biology
Bucknell University
Lewisburg05-1996
Skills
- Healthcare Operations
- Financial & Budget Management
- Operational Leadership
- Strategic Planning & Execution
- Quality & Performance Improvement
- Clinical Program Development
- Patient Outcomes Optimization
- Process Improvement
- Business Growth & Market Expansion
- Regulatory Compliance
- Interdisciplinary Team Leadership
- Employee Engagement & Retention
- Talent Acquisition
- Change Management
- Home Health & Rehabilitation Services
Professional Licenses
- Licensed Physical Therapist, New Hampshire
- Licensed Physical Therapist, Massachusetts
Timeline
Director of Operations
Amedisys
10.2018 - Current
Clinical Manager
Amedisys
11.2015 - 10.2018
Rehab Specialist / Physical Therapist
Amedisys
12.2012 - 11.2015
Rehab Specialty Director
Amedisys
03.2010 - 12.2012
Senior Physical Therapist
St. Joseph Home & Hospice Care
10.1999 - 02.2010
Master of Physical Therapy -
MCP Hahnemann University (Drexel University)
Bachelor of Science - Biology
Bucknell University