Holly Richard
Memphis,TN
Summary
Detailed administrative professional with proven track record of efficiently managing teams of office and administrative workers and ensuring productivity and accuracy of work. Expertise in training and developing team members, problem solving, and providing quality assurance. Outstanding ability to manage multiple tasks and prioritize work efficiently. Adept at working closely with all levels of management to ensure smooth operations.
Overview
14
14
years of professional experience
Work History
DME Coordinator
Baptist Home Medical Equipment
Memphis, TN
04.2024 - Current
- Verified insurance coverage and communicated with carriers and regulatory agencies to ensure accurate reimbursement and billing compliance.
- Processed patient orders from hospitals and physicians for home medical equipment such as hospital beds, oxygen equipment, and wheelchairs, ensuring timely and accurate fulfillment.
- Reconciled daily payments, managed appointment scheduling, and maintained organized medical records to support efficient clinic operations and confidentiality standards.
- Delivered exceptional customer service through verbal and nonverbal communication, assisting patients with financial counseling, benefit verification, and resolving inquiries.
Intake Coordinator
Lincare
Bartlett, TN
08.2017 - 03.2024
- Scheduled and coordinated patient intake appointments, verifying insurance coverage and obtaining necessary authorizations.
- Completed detailed intake paperwork including assessment forms, clinical notes and other required documents in a timely manner.
- Developed and maintained positive working relationships with patients, staff, medical providers, and licensed and certified nursing agencies.
- Facilitated intake process by procuring all patient information necessary to determine home infusion admission based on supportive clinical data, prescribed therapy, assignment of home infusion.
Assistant Manager
World Finance Loan and Tax Service
Texarkana, TX
06.2014 - 05.2017
- Resolved complex customer inquiries relating to loan products or services.
- Implemented policies and procedures for loan processing activities.
- Managed loan operations team of 3 members, ensuring accuracy and efficiency in daily tasks.
- Supervised daily operations including application processing.
Customer Service Representative
Harte Hanks
Texarkana, TX
11.2012 - 07.2014
- Resolved customer complaints promptly and efficiently.
- Developed strong customer relationships and loyalty through effective communication.
- Performed data entry tasks accurately and in a timely manner.
- Met daily customer service quotas with a focus on quality.
Education
High School Diploma -
Pleasant Grove High School
Texarkana, TX05-2006
Skills
- Positive and Upbeat Attitude - Strong willingness to learn, easy to train and coach, practicing great effort at all times to increase success rates
- Teamwork and Relationship Building - Ability to build relationships with co-workers and supervisor by offering help and support
- Computer Usage and Systems - Proficient in using MS Office, Internet, and basic Windows operations
- Communication - Ability to speak and write professionally and follow oral and written instructions, always utilizing effective verbal and written communication
- Compliance - Skilled to comply with allcompany policy and procedures, laws, and regulations
- Customer Service and Satisfaction - Ability to provide prompt, and quality service to internal and external customers
- Effective Time-Management - Able to prioritize job duties and organize work responsibilities accurately by utilizing good planning and discipline
- Technical Abilities - Able to type more than 35 words per minute, utilize a touch-tone telephone, and view a PC screen
- Organization - Ability to Organize workload, prioritize, multi-task, and work efficiently and urgently when necessary
- Applications - Microsoft Office to include Word, Office, Excel, and Powerpoint Skilled in Microsoft Windows and several web-based applications
Timeline
DME Coordinator
Baptist Home Medical Equipment
04.2024 - Current
Intake Coordinator
Lincare
08.2017 - 03.2024
Assistant Manager
World Finance Loan and Tax Service
06.2014 - 05.2017
Customer Service Representative
Harte Hanks
11.2012 - 07.2014
High School Diploma -
Pleasant Grove High School