Holly Rundquist
Altoona,PA
Summary
Proven shift manager with expertise in customer service, employee training, and cash handling. Committed to enhancing team performance and optimizing operations for superior service delivery.
Dynamic shift manager with a strong focus on staff motivation and process improvements. Successfully implemented strategies that reduced wait times and improved workflow efficiency while maintaining high standards in customer service.
Overview
5
5
years of professional experience
Work History
Shift Manager
Arbys Resturant
Altoona, PA
06.2021 - Current
- Supervised daily operations to ensure efficient service delivery and adherence to quality standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Managed inventory levels, minimizing waste while ensuring product availability during peak hours.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Cooperated with coworkers to improve customer experience and manage storefront.
Education
High School Diploma -
Ivan Sands Community Highschool
Elk River, MNSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Staff motivation
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Team development
- Staff training and onboarding
- Shift leadership
Timeline
Shift Manager
Arbys Resturant
06.2021 - Current
High School Diploma -
Ivan Sands Community Highschool