Holly Schaffner
Saginaw,MI
Summary
Detail-oriented administrative professional with extensive experience in title operations, customer service, and office administration. Skilled in handling invoices, maintaining records, and coordinating with lenders, dealers, and customers. Focused on improving workflow, accuracy, and timely issue resolution.
Overview
10
10
years of professional experience
Work History
Administrative Assistant, Title Clerk
Gateway Financial Solutions
Saginaw, MI
09.2018 - Current
- Tracked title status and updated internal financial records.
- Resolved title discrepancies with lenders, dealers, and customers.
- Handled processing of applications to maintain efficient workflow. for new titles, transfers and duplicate titles.
- Assisted customers with questions about the titling process or fees associated with it.
- Coordinated with other departments to resolve issues related to the titling process.
- Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
- Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
- Entered lien information into the system when applicable.
- Researched customer inquiries regarding title information.
- Supervised records clerks and title examiners, offering assistance when needed.
- Handled invoices, expense forms, and payment requests with accuracy.
- Entered information into office systems and maintained updated account records.
- Assisted Gateway Financial Solutions clients by managing daily office tasks to ensure smooth operations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Monitored office supplies inventory, checking stock levels to ensure availability and prevent shortages.
- Drafted written correspondence including reports and emails for management staff.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings by sorting correspondence and preparing packages for efficient shipping via courier or postal service.
- Notified supervisor of possible delays and issues.
- Maintained regular communications with clients to discuss and resolve issues.
Accounts Payable Clerk, Payroll
Begick Nursey
Bay City, MI
06.2016 - 07.2018
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Processed vendor invoices for nursery supplies and plant shipments
- Reconciled supplier statements and matched purchase orders with receiving records
- Coded expense entries for accounts payable and greenhouse operations
- Prepared payment batches for nursery vendors and service providers
- Maintained organized payables files for Begick Nursery records and audits
- Communicated payment status with vendors using clear, professional follow-up
- Assisted with month-end closing activities as needed.
- Maintained accounts payable files and records in an organized manner.
- Processed invoices and payments in accordance with company policies and procedures.
- Entered data into accounting system to maintain accurate financial records.
- Prepared checks for payment of vendor invoices on a timely basis.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Assisted with preparing journal entries related to accounts payable transactions.
- Prepared and processed payroll.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Handled bi-weekly payroll services for company employees.
Education
High School Diploma -
Valley Lutheran High School
Saginaw, MI06-2000
Skills
- Title management
- Lien entry
- Records management
- Invoice processing
- Office administration
- Customer service
Timeline
Administrative Assistant, Title Clerk
Gateway Financial Solutions
09.2018 - Current
Accounts Payable Clerk, Payroll
Begick Nursey
06.2016 - 07.2018
High School Diploma -
Valley Lutheran High School