Michele Hess
Duncannon,Pennsylvania
Summary
Detail-oriented title clerk with experience in vehicle titling, registration documents, and DMV compliance. Skilled in title processing, lien documentation, and accurate document review.
Overview
11
11
years of professional experience
Work History
Title clerk
Pa Auto License Brokers
Mechanicsburg, Pennsylvania
08.2023 - 09.2025
- Prepared Pennsylvania registration documents and license applications accurately.
- Processed vehicle title paperwork for Pa Auto License Brokers customers.
- Communicated with dealerships, customers, and agencies about title status.
Kitchen Lead/Cashier
McDonald's
Enola, Pennsylvania
12.2021 - 08.2023
- Coordinated grill, fry, and prep workflows during busy service periods.
- Supervised kitchen shifts using McDonald's food safety and quality standards.
- Trained crew members on kitchen procedures and station readiness.
- Monitored food temperatures, holding times, and sanitation practices.
- Organized product rotation and stocking for McDonald's kitchen operations.
Customer Service Representative
Pennsylvania Higher Education Assistance Agency, PHEAA
Harrisburg, Pennsylvania
04.2014 - 09.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted student loan borrowers with repayment, deferment, and forbearance questions.
- Explained federal loan options and payment schedules to callers.
- Reviewed account records in servicing systems for Pennsylvania higher education assistance cases.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
GED -
Newport High School
Newport Pa06-2001
Skills
- Title management
- Title processing
- Registration processing
- Title documentation
- Regulatory compliance
- Lien processing
- Document analysis
Timeline
Title clerk
Pa Auto License Brokers
08.2023 - 09.2025
Kitchen Lead/Cashier
McDonald's
12.2021 - 08.2023
Customer Service Representative
Pennsylvania Higher Education Assistance Agency, PHEAA
04.2014 - 09.2021
GED -
Newport High School