Holly Shipman-Williams
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions in a remote environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Express Scripts
12.2022 - Current
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Resolved third-party billing, computer system and customer service issues.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
Patient Care Advocate
Express Scripts
08.2017 - 12.2022
- Assisted patients in understanding individual rights and responsibilities in regard to care, coverage, and payment.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Resolved problems with communication and billing to foster seamless services.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Warehouse Associate
Amazon
09.2016 - 07.2017
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Supported continuous improvement initiatives within the facility by participating in process evaluations and implementing recommended changes when necessary.
- Entered quantity received against purchase order in computer system.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Rural Carrier
USPS
03.2016 - 08.2016
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Managed time effectively, balancing multiple tasks and prioritizing deliveries based on urgency or special requests.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
Warehouse Associate
Amazon
08.2015 - 03.2016
- Assisted with reorganizing storage areas during peak seasons to accommodate changes in demand patterns or product offerings efficiently.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Enumerator
US Census Bureau
05.2015 - 07.2015
- Dispensed assignments to enumerator team and submitted completed work to supervisors.
- Resolved any discrepancies in collected data by cross-referencing records and following up with respondents when needed.
- Increased efficiency in data entry by accurately inputting collected information into the designated database system.
- Assisted people in filling out surveys with complete and accurate information.
- Clarified complex survey questions for respondents when needed, ensuring clear understanding before proceeding with data collection efforts.
Sales Associate/Cashier
Home Depot
11.2005 - 05.2015
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
Education
General Studies -
Paradise Valley Community College
Phoenix, AZGeneral Studies -
Phoenix Community College
Phoenix, AZGeneral Studies -
Estrella Community College
Avondale, AZPenn Foster Career School
Phoenix, AZ01.2016
High School Diploma -
Buckeye Union High School
Buckeye, AZ01.1997
Skills
- Adaptive team player
- Attention to Detail
- Computer proficiency
- Service Orientation
- Strong organizational skills
- Active listening skills
- Sharp problem solver
- Medical Insurance Claims Processing
- Analytical Thinking
- Operations Support
- Insurance processing
- HIPAA Compliance
- Prescription Order Verification
Certification
- CPhT - Certified Pharmacy Technician
Certified Pharmacy Technician
6/2023 Certified
Timeline
Certified Pharmacy Technician
Express Scripts
12.2022 - Current
Patient Care Advocate
Express Scripts
08.2017 - 12.2022
Warehouse Associate
Amazon
09.2016 - 07.2017
Rural Carrier
USPS
03.2016 - 08.2016
Warehouse Associate
Amazon
08.2015 - 03.2016
Enumerator
US Census Bureau
05.2015 - 07.2015
Sales Associate/Cashier
Home Depot
11.2005 - 05.2015
General Studies -
Paradise Valley Community College
General Studies -
Phoenix Community College
General Studies -
Estrella Community College
Penn Foster Career School
High School Diploma -
Buckeye Union High School
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