HOLLY SIEBENROCK
Charlotte,MI
Summary
Highly motivated and determined individual with a passion for the sales. Successfully started a travel business with over $50,000 in sales in the first 6 months. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Independent Travel Agent & Business Owner
Dreaming In Destinations
03.2019 - Current
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Responded to clients' questions, issues and complaints and implemented appropriate solutions
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Updated and maintained customer databases to increase customer retention.
- Developed promotional materials for travel packages to market hot destinations.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
Entomology Research Assistant
Michigan State University
06.2010 - 08.2010
- Drove to farms around Michigan, conversed with farmers and built relationships with them to recruit them for the study
- Collected & processed soil samples, identified nematodes under microscopy, & planted crops
- Cleaned and maintained equipment in good working order.
Consultant & Social Media Creation
Self-Employed
01.2021 - Current
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Designed and implemented social media strategies to align with business goals.
- Create email copy for marketing.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Developed and implemented tracking systems to measure results of posts and campaigns.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
Education
M.D. -
Avalon University School of Medicine
Willemstad, Curacao08.2017
MBA: Health Care Management -
Davenport University
Grand Rapids, MI08.2015
Bachelor of Science: Human Biology -
Michigan State University
East Lansing, MI05.2010
Skills
- Capacity to initiate and leverage contacts to build new business referrals
- Able to handle fast pace and high volume of face-to-face interaction
- Confident in handling rejection
- Driven with a desire to consistently increase earnings
- Sales pitching
- Competitive, motivated, trailblazing mentality
- Building client relationships
- Product presentation
- Customer relations
- Cold-calling
- Willingness to learn
- Extroverted
- Lead prospecting
- Strategic planning
- Spanish Language: Intermediate
- Analytical thinking
- Relationship building and management
- Networking skills
- Client Loyalty and Retention
Timeline
Consultant & Social Media Creation
Self-Employed
01.2021 - Current
Independent Travel Agent & Business Owner
Dreaming In Destinations
03.2019 - Current
Entomology Research Assistant
Michigan State University
06.2010 - 08.2010
M.D. -
Avalon University School of Medicine
MBA: Health Care Management -
Davenport University
Bachelor of Science: Human Biology -
Michigan State University
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