Holly Simpson
Brownwood,TX
Summary
Results-driven manager with experience in finance and banking. Delivers exceptional and consistent customer service that drives loyalty and creates retention. Proven ability to interview, hire, lead and motivate teams. Solid foundation in streamlining operations and managing multiple departments, as well as successfully enforcing company policies and procedures.
Overview
21
21
years of professional experience
Work History
Bank Teller
MCBank
Early, Tx
10.2024 - Current
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Assisted customers with account inquiries and banking services.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
CNA
Oak Ridge Manor
Brownwood, TX
01.2022 - 04.2023
- Documented patient vital signs and changes in condition accurately.
- Communicated effectively with residents and families regarding care needs.
- Supported rehabilitation activities to enhance residents' mobility and independence.
- Provided compassionate care to residents in daily living activities.
Branch Manager
Tx Car Title & Payday Loan Services, Inc.
Fort Worth, Texas
07.2014 - 08.2020
- Oversaw compliance with state regulations in financial service transactions.
- Executed targeted marketing initiatives to effectively promote loan products and services, enhancing visibility and customer engagement.
- Developed strategies to enhance customer satisfaction and retention.
- Trained and mentored new employees on company policies and procedures, fostering a knowledgeable and compliant team.
Office Manager
ITLA
Fort Worth, Texas
11.2012 - 07.2014
- Managed office operations to foster a productive work environment.
- Implemented filing systems to enhance document organization and retrieval.
- Tracked invoices and payments, ensuring accuracy in accounts receivable and payable.
- Reviewed files and records to provide timely information in response to requests.
Store Manager
Gymboree
Austin, TX
05.2012 - 12.2012
- Oversaw daily store operations and maintained high standards of customer service.
- Managed inventory levels, ensuring timely restocking and organization of merchandise.
- Resolved customer inquiries and complaints, fostering a positive shopping environment.
- Implemented loss prevention measures to minimize shrinkage and enhance security efforts.
Assistant Manager
Pottery Barn
Austin, TX
02.2010 - 05.2012
- Executed visual merchandising standards, elevating store presentation and customer experience.
- Supported daily operations by managing cash registers and transactions.
- Monitored sales floor activities to maintain customer engagement.
- Led team meetings to align on store performance and set actionable goals.
Assistant Manager
Victoria's Secret
Austin, TX
03.2008 - 02.2010
- Recruited, screened, and trained new team members to build a strong and effective team.
- Managed inventory, ensuring timely stock replenishment and organized displays to enhance customer experience.
- Coordinated staff schedules to optimize coverage during peak hours and events.
- Compiled and analyzed daily, weekly, and monthly reports on store performance and sales objectives to track progress.
Administrative Assistant to CEO
Sunset Direct
02.2005 - 03.2008
- Managed all day to day functions of the office of the CEO. Acted as liaison between company CEO and 250 employees.
- Delivered administrative support to CEO by scheduling meetings and managing calendars, ensuring efficient use of time.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Scheduled and organized appointments for clients, customers, and internal staff to streamline communication and collaboration.
Education
CNA License - Nursing
DeLeon Nursing & Rehabilitation
DeLeon, TX01-2022
Some College (No Degree) - Basics
Angelo State University
San Angelo, TX07-1995
High School Diploma -
Blanket ISD
Blanket, TX05-1995
Skills
- Time management
- Decision making
- Account management
- Cash handling
- Organization
- Customer relations
- Problem-solving
- Communication
- Scheduling
- Team leadership
Timeline
Bank Teller
MCBank
10.2024 - Current
CNA
Oak Ridge Manor
01.2022 - 04.2023
Branch Manager
Tx Car Title & Payday Loan Services, Inc.
07.2014 - 08.2020
Office Manager
ITLA
11.2012 - 07.2014
Store Manager
Gymboree
05.2012 - 12.2012
Assistant Manager
Pottery Barn
02.2010 - 05.2012
Assistant Manager
Victoria's Secret
03.2008 - 02.2010
Administrative Assistant to CEO
Sunset Direct
02.2005 - 03.2008
CNA License - Nursing
DeLeon Nursing & Rehabilitation
Some College (No Degree) - Basics
Angelo State University
High School Diploma -
Blanket ISD