Holly Slater
Charleston,WV
Summary
Proven multi-tasker and communicator, I excelled at the United States Postal Service by enhancing safety, optimizing mail handling efficiency, and elevating customer satisfaction. Mastered USPS regulations and retail sales, demonstrating strong organizational skills and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
PSE Clerk
United States Postal Service, USPS
Hometown, WV
01.2020 - 07.2020
- Enhanced workplace safety by maintaining a clean and organized work environment.
- Demonstrated versatility within the role by performing various duties including retail sales support, data entry, and mail delivery.
- Adhered strictly to privacy regulations when dealing with sensitive customer information or confidential materials.
- Improved customer satisfaction by providing efficient and accurate postal services.
PTF Clerk
United States Postal Service, USPS
Winfield, WV
08.2014 - 02.2019
- Optimized efficiency by quickly adapting to changes in USPS policies, processes, and technology updates.
- Managed high volumes of mail during peak seasons while maintaining a strong focus on customer satisfaction.
- Handled difficult customer situations calmly, resolving issues effectively without escalation or negative impact on operations.
- Provided top-notch service to customers with timely processing of money orders, passport applications, and other postal products.
- Managed inventory levels for postal supplies, ensuring adequate stock was available for daily operations without excess waste or shortages.
- Maintained up-to-date knowledge of USPS regulations to provide accurate information to customers regarding mailing options and pricing.
Education
High School Diploma -
Sissonville High School
Charleston, WVSkills
- Strong organization skills
- Customer service
- Excellent communication
- Retail sales
- Cash handling experience
- Multi-tasking capacity
Timeline
PSE Clerk
United States Postal Service, USPS
01.2020 - 07.2020
PTF Clerk
United States Postal Service, USPS
08.2014 - 02.2019
High School Diploma -
Sissonville High School