Sierra Ball
Dallas
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
PSE Clerk
United States Post Office
12.2024 - Current
- Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Loaded and unloaded shipping containers and vehicles.
- Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
- Upheld a professional demeanor when interacting with customers, coworkers, and supervisors to maintain a positive work environment.
Customer Service Representative
Advanced Call Center Technologies LLC
10.2020 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Package Handler
FedEx
11.2018 - 10.2020
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
Education
High School Diploma -
Mesquite High School
Mesquite, TX05.2014
Skills
- Package handling
- Workplace safety
- Shipping and receiving
- Data entry proficiency
- Microsoft office expertise
- Multi-tasking capacity
- Computer savvy
- Problem-solving skills
- Verbal/written communication
- Strong organization skills
- Customer service
- Problem-solving
Timeline
PSE Clerk
United States Post Office
12.2024 - Current
Customer Service Representative
Advanced Call Center Technologies LLC
10.2020 - 11.2024
Package Handler
FedEx
11.2018 - 10.2020
High School Diploma -
Mesquite High School
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