HOLLY SPIKER
Hollister,Missouri
Summary
Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly.
Offering 5 years of experience in the Guest Service Industry, as well as a drive to constantly improve numbers, expand knowledge, and exceed
expectations.
POS systems expert
Credit card processing
Results-oriented
Guest accommodations
Customer satisfaction
Positive learning process
Team supervision
Customer service
Overview
7
7
years of professional experience
Work History
Guest Experience Supervisor
Aquarium at the Boardwalk
Branson, MO
03.2023 - Current
- Assisted customers by approaching conversations with a positive attitude
- Helped trained team members on best practices and protocols, reducing process inconsistencies
- Continually improved my sales abilities and product knowledge in order to provide excellent service.
Material Technician
Cox Medical Center Branson
Branson, MO
08.2022 - 03.2023
- Ordered and maintained inventory levels in a fast paced environment
- Stocked and re-stocked multiple areas of the hospital.
Guest Experience Lead
Aquarium at the Boardwalk
Branson, MO
04.2021 - 08.2022
- Performed manager duties, when the supervisor was not working
- Supervised team with breaks, and lunches
- Handles money on a daily basis, when with guests and shifts close out.
Second Assistant Manager
Yankee Candle
Branson, MO
03.2021 - 11.2021
- Performed Manager duties when opening and closing the store
- Performed bank deposit
Assistant Store Manager
OshKosh B'gosh
Branson, MO
03.2020 - 04.2021
- Increased sales and reduced shrinkage by providing excellent customer service and following standard procedures
- Was in charge of the opening and closing procedures, as well as making suggestions for improving the efficiency of daily operations
- Offered current employees the chance to take advantage of additional training opportunities
- Recruited, interviewed, and hired people who showed dedication, passion, and added value to the team.
Team Leader Manager
Torrid
Branson, MO
10.2018 - 03.2020
- Maintained a professional demeanor by remaining calm when dealing with unhappy or angry customers
- Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
Education
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Hollister High School
Hollister, MO2017
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OTC Table Rock Campus
Hollister, MOSkills
- Supervisory Skills:
- Motivating & Assessing Employees: Scored Proficient January 2021
- Customer Service: Scored Proficient April 2021
- Additional Information
Timeline
Guest Experience Supervisor
Aquarium at the Boardwalk
03.2023 - Current
Material Technician
Cox Medical Center Branson
08.2022 - 03.2023
Guest Experience Lead
Aquarium at the Boardwalk
04.2021 - 08.2022
Second Assistant Manager
Yankee Candle
03.2021 - 11.2021
Assistant Store Manager
OshKosh B'gosh
03.2020 - 04.2021
Team Leader Manager
Torrid
10.2018 - 03.2020
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Hollister High School
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OTC Table Rock Campus