Holly Stark
Johnson Creek
Summary
Compassionate CNA known for maintaining high productivity levels and completing tasks efficiently. Possess specialized skills in patient care, vital signs monitoring, and hygiene assistance that ensure optimal support and comfort for patients. Excel in communication, empathy, and time management, contributing to positive outcomes in fast-paced healthcare settings.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, exceptional interpersonal skills, and mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every patient a positive and memorable experience.
Overview
5
5
years of professional experience
2006
2006
years of post-secondary education
1
1
Certification
Work History
CNA/Scheduling Coordinator
Fort HealthCare
Fort Atkinson
09.2024 - Current
- Assisted patients with daily living activities and personal care needs.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Scheduled appointments for clients and staff using scheduling software.
- Coordinated communication between clients and service providers to confirm appointments.
- Managed appointment calendar to optimize daily operations and resource allocation.
- Resolved scheduling conflicts by negotiating alternative times with clients and staff.
- Maintained accurate records of appointments, cancellations, and rescheduling requests.
- Provided excellent customer service by addressing client inquiries promptly and professionally.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Performed follow up calls to confirm scheduled appointments.
- Maintained accurate records of patient appointments in computer system.
- Reviewed patient medical history documents prior to appointment scheduling.
- Scheduled and confirmed appointments.
- Documented patient care information accurately in electronic health records.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Collaborated with healthcare team to ensure comprehensive patient care.
- Provided emotional support and companionship to enhance patient well-being.
- Maintained cleanliness and organization of patient rooms and common areas.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Assisted healthcare professionals with patient examinations and treatments.
- Maintained accurate patient records using electronic health record systems.
- Prepared examination rooms and ensured necessary supplies were available.
- Educated patients on treatment plans and medication instructions.
- Coordinated patient appointments and follow-up visits efficiently.
- Managed patient records, including medical history and test results.
- Reviewed patient charts prior to appointments to ensure accuracy of information.
- Assisted in scheduling appointments for patients in a timely manner.
Family practice roomer and lab
Fort HealthCare
Fort Atkinson
11.2022 - 09.2024
- Installed roofing systems following safety protocols and manufacturer specifications.
- Inspected roof conditions to identify repairs and maintenance needs.
- Collaborated with team members to ensure timely project completion.
- Maintained a clean work area to promote safety and efficiency.
- Conducted laboratory tests following standard operating procedures and safety protocols.
- Operated and maintained laboratory equipment to ensure proper functionality and accuracy.
- Assisted in preparing samples for analysis using precise measurement techniques.
- Documented test results in laboratory information management systems for tracking purposes.
- Trained new staff on laboratory procedures and safety guidelines to ensure compliance.
- Maintained inventory of lab supplies, ensuring timely replenishment of essential materials.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Completed lab tests and communicated results to supervising staff.
- Ensured that all laboratory areas were kept clean and orderly at all times.
- Assisted and instructed other laboratory technicians.
- Conducted quality control testing on incoming materials to ensure accuracy of results.
- Collected samples from various sources for analysis in accordance with established guidelines.
- Processed specimens following established protocols while adhering to strict safety standards.
- Documented all experimental procedures and results in an organized manner for future reference.
- Monitored safety compliance within the laboratory environment to ensure adherence to regulations.
- Managed inventory levels by ordering supplies and ensuring stock is available when needed.
- Assisted healthcare professionals with patient examinations and treatments.
- Maintained accurate patient records using electronic health record systems.
- Prepared examination rooms and ensured necessary supplies were available.
- Educated patients on treatment plans and medication instructions.
- Coordinated patient appointments and follow-up visits efficiently.
- Monitored vital signs and documented changes in patient conditions.
- Communicated effectively with medical staff to enhance patient care.
- Answered phones and responded to inquiries from patients or family members.
- Worked collaboratively with other healthcare professionals to provide quality care for patients.
- Assisted patients with basic care and provided excellent service.
- Provided education to patients on health topics and preventive care measures.
- Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Managed patient records, including medical history and test results.
- Reviewed patient charts prior to appointments to ensure accuracy of information.
- Kept eye on supplies for both front office and examination rooms, restocking items several times per shift.
- Assisted in scheduling appointments for patients in a timely manner.
- Assisted physicians with minor surgical procedures.
- Collected specimens from patients for lab testing.
- Ensured that all clinical areas were clean, sanitary, and well organized at all times.
- Coordinated referrals between primary care providers and specialists as necessary.
- Performed laboratory procedures such as urinalysis, hematology, and microbiology tests.
Covid Triage
Fort HealthCare
Fort Atkinson
09.2020 - 11.2022
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of patients promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
- Conducted COVID-19 tests for individuals in various settings across multiple locations.
- Collected and documented patient information accurately during testing procedures.
- Ensured compliance with health and safety protocols during testing operations.
- Provided clear instructions to patients regarding test procedures and expectations.
- Collaborated with healthcare teams to streamline testing workflows and processes.
- Assisted in training new testers on proper testing techniques and equipment usage.
- Maintained cleanliness and organization of testing sites throughout daily operations.
- Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
- Performed COVID-19 testing on individuals who met the criteria for testing according to CDC guidelines.
- Explained reason for testing and process involved to each client.
- Collaborated with medical staff members on strategies for managing cases of suspected or confirmed coronavirus infections.
- Conducted follow up calls with patients after their tests were completed to ensure compliance with quarantine protocols if applicable.
- Responded quickly and effectively to inquiries from patients regarding their test results or other issues related to COVID-19 care.
- Oversaw client flow through COVID-19 collection station.
- Scheduled COVID-19 testing prior to medical procedures and surgeries.
Education
Certified Nursing Assistant - Certified Nursing Assistant
Blackhawk Technical College
Janesville, WI 02.2006 - 02.2006
Evansville High School
Evansville, WISkills
- Patient care
- Vital sign monitoring
- Electronic health records
- Appointment scheduling
- Medical documentation
- Customer relationship management
- Team collaboration
- Quality assurance
- Problem solving
- Effective communication
- Time management
- Emotional support
- Attention to detail
- Active listening
- HIPAA compliance
- Emergency response
- Problem-solving
- Health monitoring
- Specimen collection
- Safety precautions
- Healthcare ethics
- Compassionate
- Blood glucose testing
- Medical terminology
- Communication skills
- Laboratory procedures
- Safety compliance
- Documentation
- Recordkeeping
- Calendar management
- Schedule coordination expertise
- Patient scheduling
- Strong work ethic
- Process optimization
- Professional demeanor on telephone
- Customer relations skills
- Documentation skills
- Insurance verification
- Critical thinking
Languages
English
Full Professional
Certification
- Certificate Nursing Assistant
- BLS
- CPR
Timeline
CNA/Scheduling Coordinator
Fort HealthCare
09.2024 - Current
Family practice roomer and lab
Fort HealthCare
11.2022 - 09.2024
Covid Triage
Fort HealthCare
09.2020 - 11.2022
Certified Nursing Assistant - Certified Nursing Assistant
Blackhawk Technical College
02.2006 - 02.2006
Evansville High School