Holly Uppena
Raleigh,NC
Summary
Dependable and outgoing recent graduate with track record of success in field, attention to detail and proactive mindset. Conscientious, hardworking and excels at multitasking in fast-paced environments. Ambitious and driven individual ready and willing to work hard and learn from professionals. Brings outstanding computer and communication skills. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Gonza Tacos Y Tequila
Raleigh, North Carolina
09.2018 - Current
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Greeted customers, answered questions and recommended specials to increase profits.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills and calculate totals.
- Addressed complaints to kitchen staff and served replacement items.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Trained new employees on restaurant procedures and plating techniques.
Server/Head Bartender
Coquina Fishbar
Wilmington, North Carolina (NC)
02.2021 - 02.2023
- As part of the first set of opening staff members to operate under Coquina's management, adaptability and creative problem-solving skills were necessary in order to ensure the success of the new business. As menu items rapidly changed to meet customer demand and volume, it was imperative to maintain extensive knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Upheld high standards of sanitation in accordance with health department regulations.
- Maintained records of transactions made during shift as required by law or company policy.
- Worked with cross-functional teams to achieve goals.
- Trained new employees to perform duties.
Lifeguard Assistant Manager
Aquatech Pool Management
Raleigh, NC
05.2019 - 08.2019
- Led comprehensive safety training for new employees using company procedures.
- Inspected aquatic facility grounds to identify potential hazards or unsafe conditions.
- Created a positive work environment through effective leadership techniques.
- Assisted in the development of emergency action plans for pool-related incidents.
- Administered immediate and comprehensive first aid to injured and distressed patrons.
- Monitored performance of lifeguards to ensure they met quality standards established by the organization.
- Reviewed supplies inventory regularly and reordered when stock ran low.
- Relayed issues such as facility maintenance needs to supervisor.
Education
Bachelor of Science - Business Administration
University of North Carolina At Wilmington
Wilmington, NC12-2023
Bachelor of Science - Business Administration
North Carolina State University
Raleigh, NCSkills
- Fast Learner
- Active Listening
- Team Collaboration
- Time Management
- Adaptability
- Microsoft Office
- Interpersonal Communication
- Project Management
- Organization
- Enthusiam
Languages
Spanish
Limited
Affiliations
- Leesville Road High School Chamber Orchestra (First Violin), 2015-2019
- Leesville Road High School Melos Student Volunteer Organization (First Violin), 2017-2019
- Leesville Road High School Tri-M Music Honor Society, 2018-2019
- Recreational/Competitive Swimming, Diving, and Coaching Background
- Part-time Background in Child Care
References
References available upon request.
Timeline
Server/Head Bartender
Coquina Fishbar
02.2021 - 02.2023
Lifeguard Assistant Manager
Aquatech Pool Management
05.2019 - 08.2019
Server/Bartender
Gonza Tacos Y Tequila
09.2018 - Current
Bachelor of Science - Business Administration
University of North Carolina At Wilmington
Bachelor of Science - Business Administration
North Carolina State University
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