Holly Washington
Dallas,Texas
Summary
Results-driven leader with a strong analytical mindset. Adept at building and motivating high-performing teams. Demonstrates exceptional customer relations aptitude and a talent for fostering strong relationships. Utilizes independent decision-making skills and sound judgment to drive positive outcomes and contribute to overall company success. Committed to applying training, monitoring, and morale-building abilities to enhance employee engagement and elevate performance levels.
Overview
18
18
years of professional experience
Work History
Business Owner
Hollys Cleaning Service LLC
Dallas, TX
08.2018 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
(Email/Chat Tech Specialist)
247.ai
Dallas
02.2021 - 03.2022
- Address and resolve customer product complaints empathetically and professionally
- Troubleshoot and make proper adjustments while navigating through various systems to find a solution
- Exemplify ownership, respect, results, teamwork, and transparency to provide outstanding customer service
- Refer unresolved customer grievances to designated departments for further investigations
- Maintain a good positive attitude while facing complex problems or difficult questions.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
Assistant Manager
Dickeys Barbeque
Duncanville, TX
04.2018 - 10.2020
- Responsible to oversee operations, lead opening and closing shifts
- Maintaining catering, daily cash along with making sure proper procedures are being followed to minimize waste and maximize quality
- Responsible for covering shift shortages, being there overall for my team
- Responsible for inventory and product ordering/receiving, along with staff relations
- Provide the very best service to my team members as well as customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Usher/Ticket Taker
American Airline Arena
Dallas, TX
08.2015 - 09.2018
- Collect admission tickets and passes from patrons at entertainment events
- Examine tickets or passes to verify authenticity, using criteria such as color and date issued
- Direct patrons to restrooms, concession stands, and telephones also maintain order and ensure adherence to safety rules
- Give door checks to patrons who are temporarily leaving establishments
- Settle seating disputes and help solve other customer concerns.
- Worked with other staff members to facilitate smooth flow of operations.
- Contributed positively to audience engagement through proactive interaction with attendees before shows started.
Housekeeper
Methodist Healthcare
Dallas, TX
08.2014 - 01.2015
- Clean and sanitize each patient rooms, doctors sleep room and nurse’s station
- Provide excellent face to face customer service to any/all patients doctors and nurses
- Ensure all paperwork is done accurate upon the work that is completed.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
GC Services/CSR
Green Mountain Energy
Copperas Cove
09.2012 - 04.2013
- Customer Service taking 50 inbound calls, review with customers their bill or bill related issues
- Issue out service orders to various service area per customer request
- Constant computer usage maintaining several different collection databases
- General clerical duties as requested to include schedule appointments, email, creation of documents, multiline phone, transfers, copy, scan, and fax.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
CSR- Humana Medicare
AEGIS COMMUNICATIONS, Humana Insurance
Irving, TX
02.2011 - 05.2012
- Handled 50-100 outbound calls on a daily basis
- Performed quality Control/Review Medicare claims with customer, file corrections and discrepancies
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Supported marketing initiatives by promoting special offers or loyalty programs during customer interactions, driving increased revenue streams for the organization.
Tax Preparer
Jackson Hewitt
Dallas, TX
01.2007 - 04.2009
- Performed clerical duties to include answering multiline telephones sorted and distributed mail, faxes, made copies, filing, created documents word and excel
- Prepared income tax returns for various customers using Federal tax programs electronically
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Assessed client tax situations to determine best filing options.
- Educated clients on tax planning strategies, helping them save money in future years.
Education
No Degree - Psychology
Coker College
Hartsville, SC03.2025
High School Diploma -
Lake City High School
Lake City, SC05.2001
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Relationship Building
- Coaching and Mentoring
- Consulting
- Decision-Making
- Work Planning and Prioritization
Websites
Timeline
(Email/Chat Tech Specialist)
247.ai
02.2021 - 03.2022
Business Owner
Hollys Cleaning Service LLC
08.2018 - Current
Assistant Manager
Dickeys Barbeque
04.2018 - 10.2020
Usher/Ticket Taker
American Airline Arena
08.2015 - 09.2018
Housekeeper
Methodist Healthcare
08.2014 - 01.2015
GC Services/CSR
Green Mountain Energy
09.2012 - 04.2013
CSR- Humana Medicare
AEGIS COMMUNICATIONS, Humana Insurance
02.2011 - 05.2012
Tax Preparer
Jackson Hewitt
01.2007 - 04.2009
No Degree - Psychology
Coker College
High School Diploma -
Lake City High School