Holly Watkins

Responsibilities Include:

• Kept all kitchen areas clean, tidy and free of hazards.
• Served meals to residents in accordance with established schedules and dietary procedures.
• Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
• Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
• Followed all food safety regulations while preparing meals for patients.
• Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
• Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
• Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
• Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
• Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
• Arranged tray and or table settings with proper tableware, condiments, and tray card.
• Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
• Discarded outdated food products and maintained waste disposal procedures.
• Delivered nourishment and supplements to nurse station for distribution to specific residents.
• Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
• Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
• Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
• Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
• Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
• Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
• Ensured timely meal delivery to patients, enhancing their dining experience and satisfaction.
• Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
• Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.

• Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
• Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
• Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
• Promoted safety standards by maintaining a clean driving record and following proper vehicle maintenance procedures.
• Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
• Assisted customers in resolving issues related to incorrect mail delivery or missing packages, ensuring prompt resolutions.
• Balanced daily cash transactions accurately when collecting postage fees from customers upon delivery of certain items requiring additional payment.
• Adhered strictly to USPS policies regarding parcel handling procedures, ensuring safe transportation and preservation of contents at all times during transit.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Maintained accurate records of undeliverable mail items, reporting discrepancies to appropriate personnel for resolution.

Responsibilities Include:

• Submitted provider referrals and insurance authorizations.
• Daily census reporting.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and medical transportation.
• Collected deposits, fees, and payments.
• Supported administrative tasks such as filing, data entry, and document preparation.
• Developed strong working relationships with team members, fostering a positive work environment.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Completed data entry and filing to keep records updated for easy retrieval.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.

Responsibilities Include:

• Processed medical records requests from outside providers according to facility, state, and federal law.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Scanned and uploaded medical records into electronic medical records system.
• Scanned medical records in digital format for easy retrieval and accessibility.
• Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
• Printed and photocopied documents to provide patients with copies of medical records.
• Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
• Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
• Supported medical staff by providing organized and accurate medical records.
• Uploaded physician progress notes, history, and physicals into electronic medical records.
• Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
• Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
• Maintained accuracy in electronic health records, ensuring compliance with healthcare regulations.
• Ensured timely destruction of outdated records, maintaining compliance with retention policies.
• Identified and rectified discrepancies in patient records, maintaining high levels of accuracy.
• Communicated effectively with staff, patients, and insurance companies by email and telephone.

Responsibilities Include:

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Stocked, tagged and displayed merchandise as required.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Addressed customer needs and made product recommendations to increase sales.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Reduced processing errors by meticulously following transaction procedures.
• Strengthened team morale and cooperation by assisting coworkers during peak hours.

Responsibilities Include:

• Kept all kitchen areas clean, tidy and free of hazards.
• Served meals to residents in accordance with established schedules and dietary procedures.
• Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
• Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
• Followed all food safety regulations while preparing meals for patients.
• Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
• Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
• Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
• Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
• Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
• Arranged tray and or table settings with proper tableware, condiments, and tray card.
• Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
• Discarded outdated food products and maintained waste disposal procedures.
• Delivered nourishment and supplements to nurse station for distribution to specific residents.
• Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
• Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
• Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
• Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
• Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
• Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
• Ensured timely meal delivery to patients, enhancing their dining experience and satisfaction.
• Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
• Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.