Holly Westbrook
Franklin,TN
Summary
Hardworking server focused on collaboration, dedication, and efficiency at prioritizing tasks. Has proven relationship-building and time management skills in both fine dining and high volume environments. Ability to make decisions under pressure with a solution focused mindset and ability to think on my feet. Strives to meet every patron's need, build rapport with guests, and promote a positive dining experience.
Overview
7
7
years of professional experience
Work History
Server
Von Elrod's
Nashville , TN
03.2022 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Assisted in training new servers.
Server
Sutler Saloon
Nashville , TN
02.2020 - 03.2022
- Occasional Key-holding/ Lead server responsibilities.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Delivered food orders promptly and courteously.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Server
The Pub Nashville
Nashville , TN
06.2018 - 02.2020
- Operated POS terminals to input orders, split bills and calculate totals.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Provided excellent customer service to ensure satisfaction.
Server
Ellendale’s
Nashville , TN
12.2017 - 06.2018
- Placed reservations through phone and email.
- Maintained table settings and replacing utensils and refilling beverages promptly.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Education
Associate of Science - Mortuary Science
John A. Gupton
Nashville, TN05-2023
High School Diploma -
Independence High School
Thompson’s Station, TN05-2013
TABC License
Skills
- Effective customer upselling
- Food safety understanding
- Point of Sale (POS) system operations
- High-volume dining
Timeline
Server
Von Elrod's
03.2022 - Current
Server
Sutler Saloon
02.2020 - 03.2022
Server
The Pub Nashville
06.2018 - 02.2020
Server
Ellendale’s
12.2017 - 06.2018
Associate of Science - Mortuary Science
John A. Gupton
High School Diploma -
Independence High School
TABC License
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