Holly Wood
Mary Esther,FL
Summary
Dynamic professional with extensive experience in insurance sales and team management. Strong skills in coaching and developing team members, driving performance, and consistently exceeding sales targets to contribute to agency success.
Overview
9
9
years of professional experience
Work History
Insurance Sales Agent
State Farm
Mary Esther, FL
04.2022 - 04.2026
- Office manager.
- Sales leadership & team development.
- Goal setting and performance management.
- Office operations & workflow optimization.
- Coached and developed team members to meet and exceed individual and agency goals.
- Handled escalated client concerns, turning challenges into retention wins.
- Developed tailored insurance solutions to meet client needs and increase policyholder satisfaction.
- Conducted thorough risk assessments to identify coverage gaps and recommend appropriate insurance products.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Generated quotes and proposals for clients to match individual needs.
- Enhanced sales pipeline by targeting potential customers in various markets and utilizing effective marketing strategies.
- Maximized revenue growth with proactive lead generation tactics and efficient time management skills.
- Effectively managed multiple accounts simultaneously, prioritizing tasks based on urgency and importance.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Followed up promptly with interested clients to close sales.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Generated leads through cold-calling, networking and other outreach methods.
Wireless Sales Associate
T-Mobile
Mary Esther, FL
01.2017 - 12.2021
- Key holder.
- Delivered exceptional customer service, resolving inquiries and enhancing overall customer satisfaction.
- Assisted customers in selecting wireless plans tailored to their needs and preferences.
- Educated customers on device features, promoting optimal usage and satisfaction.
- Assisted customers in troubleshooting technical issues, fostering trust and building long-term relationships.
- Trained new associates on product knowledge and sales techniques to ensure consistent service quality.
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
Education
High School Diploma -
Muncie Southside HS
Muncie, INSkills
- Strong negotiation
- Insurance sales
- Customer service
- Client retention
- Licensed insurance agent
- Account retention
- Relationship building
- Customer billing
- Product knowledge
- Cold calling
- Account management
- Rapport building
Accomplishments
- Led my team to exceed performance goals, earning a company-sponsored cruise incentive.
- Successfully built and motivated my team to hit aggressive targets.
- Increased our client retention.
Timeline
Insurance Sales Agent
State Farm
04.2022 - 04.2026
Wireless Sales Associate
T-Mobile
01.2017 - 12.2021
High School Diploma -
Muncie Southside HS