Holly Zoller
Pittsburgh,PA
Summary
Dynamic Operations Coordinator with a proven track record at Paracca Flooring, excelling in customer relations and process implementation. Enhanced productivity through effective communication and vendor engagement, while ensuring compliance and safeguarding sensitive information. Skilled in scheduling management and cost reduction strategies, driving operational efficiency and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Operations Coordinator
Paracca Flooring
Pittsburgh
01.2022 - Current
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Worked with vendors to make purchases and reconcile invoices.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Appeal Coordinator
ZOLL LifeVest
Pittsburgh, PA
03.2013 - 06.2016
- Acted as a departmental resource on appeals matters.
- Created, composed and maintained appeal response templates.
- Coordinated with senior specialist to compose appeal responses.
- Monitored changes in regulations or policies, updating internal procedures accordingly to maintain compliance.
- Contributed to a positive work environment by sharing best practices among colleagues; improving overall team performance.
- Streamlined appeals process for increased efficiency through consistent tracking and monitoring of cases.
- Managed timelines effectively by scheduling hearings or mediations as required, meeting all deadlines consistently.
- Maintained comprehensive knowledge of regulatory guidelines to ensure compliance within the appeals department.
- Coordinated with medical professionals and subject matter experts for case reviews, obtaining necessary clarification for accurate decisionmaking.
- Participated in regular meetings with management to provide updates on case status and discuss potential improvements in processes.
Medical Records Coordinator
Alaska Urology
Anchorage, AK
10.2011 - 01.2013
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Kept accurate log of requests for medical information and records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Improved patient care by accurately maintaining and updating medical records in a timely manner.
- Maintained strict adherence to HIPAA regulations, safeguarding patient confidentiality and privacy.
- Managed sensitive patient information securely while responding promptly to authorized requests for access or copies of records when necessary.
- Assisted with the transition from paper-based to electronic health records systems, ensuring seamless integration.
Education
Associates - Liberal Arts And Sciences
Peninsula College
Port Angeles, WA06.2010
Skills
- Scheduling management
- Customer invoicing
- Process implementation
- Supply ordering
- Project scheduling
- Vendor engagement
- Cost reduction strategies
- Scheduling coordination
- Customer relations
Timeline
Operations Coordinator
Paracca Flooring
01.2022 - Current
Appeal Coordinator
ZOLL LifeVest
03.2013 - 06.2016
Medical Records Coordinator
Alaska Urology
10.2011 - 01.2013
Associates - Liberal Arts And Sciences
Peninsula College