Summary
Overview
Work History
Education
Skills
Certification
Timeline
Holly Lynne Hardwick

Holly Lynne Hardwick

St Louis,MO

Summary

Knowledgeable Counselor with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.

Overview

33
33
years of professional experience
1
1
Certificate
6
6
years of post-secondary education

Work History

Case Manager

Centene
12.2023 - Current
  • Conducted thorough assessments of clients situations, identifying issues, goals, and necessary interventions.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.

Online Counselor

Teladoc Health
02.2009 - 12.2023
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Guided clients in developing skills and strategies for dealing with problems.
  • Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.

Crisis Counselor

Behavioral Health Response
01.2007 - 01.2009
  • Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
  • Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
  • Implemented evidence-based counseling techniques to assist clients in identifying triggers for their crises and developing healthy coping strategies moving forward.

Utilization Review Specialist

MHNet
02.2005 - 11.2007
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Collaborated with interdisciplinary teams to create effective discharge plans that promoted optimal patient outcomes while minimizing hospital readmissions.
  • Managed a high volume of cases efficiently by prioritizing tasks and maintaining strict deadlines for completion of reviews.

EAP Counselor

Magellan Health
05.1992 - 01.2005
  • Supported clients in overcoming personal challenges with targeted psycho-educational interventions and therapeutic strategies.
  • Served as an advocate for employee well-being, championing the importance of mental health support in fostering a productive and engaged workforce.
  • Developed comprehensive case management plans to address clients unique needs, collaborating with interdisciplinary teams to provide holistic care.

Education

Master of Arts - Counseling

Webster University, St Louis, MO
08.1991 - 05.1993

Bachelor of Science - Psychology

Southern Connecticut State University, New Haven, CT
08.1984 - 05.1988

Skills

  • Crisis Intervention
  • Case management
  • Organization and multitasking
  • Conflict resolution
  • Referral coordination
  • Positive attitude
  • Case documentation
  • Client advocacy
  • Resource management
  • Treatment Planning

Certification

  • Licensed Professional Counselor in Missouri


Timeline

Case Manager - Centene
12.2023 - Current
Online Counselor - Teladoc Health
02.2009 - 12.2023
Crisis Counselor - Behavioral Health Response
01.2007 - 01.2009
Utilization Review Specialist - MHNet
02.2005 - 11.2007
EAP Counselor - Magellan Health
05.1992 - 01.2005
Webster University - Master of Arts, Counseling
08.1991 - 05.1993
Southern Connecticut State University - Bachelor of Science, Psychology
08.1984 - 05.1988

Similar Profiles

CREATE PROFILE