Holly Lynne Hardwick
St Louis,MO
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Case Manager
Centene
12.2023 - Current
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Online Counselor
Teladoc Health
02.2009 - 12.2023
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
Crisis Counselor
Behavioral Health Response
01.2007 - 01.2009
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
Utilization Review Specialist
MHNet
02.2005 - 11.2007
- Improved patient care quality by implementing utilization review processes and ensuring adherence to industry standards.
EAP Counselor
Magellan Health
05.1992 - 01.2005
- Supported clients in overcoming personal challenges with targeted psycho-educational interventions and therapeutic strategies.
Education
MA - Counseling
Webster University
St Louis, MO01.1993
B.S. - Psychology
Southern Connecticut State University
New Haven, CT01.1988
Skills
- Crisis Intervention
- Case management
- Organization and multitasking
- Conflict resolution
- Referral coordination
- Positive attitude
- Case documentation
- Client advocacy
- Resource management
- Treatment Planning
Certification
- Licensed Professional Counselor in Missouri
Timeline
Case Manager
Centene
12.2023 - Current
Online Counselor
Teladoc Health
02.2009 - 12.2023
Crisis Counselor
Behavioral Health Response
01.2007 - 01.2009
Utilization Review Specialist
MHNet
02.2005 - 11.2007
EAP Counselor
Magellan Health
05.1992 - 01.2005
MA - Counseling
Webster University
B.S. - Psychology
Southern Connecticut State University
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