Summary
Work History
Education
Skills
Affiliations
Timeline
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Hollyster Tatar

Clover,South Carolina

Summary

Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Residential Retention Specialist

Spectrum
06 2022 - Current
  • Delivered exceptional service standards, resolving issues promptly and maintaining open lines of communication with clients.
  • Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
  • Boosted revenue through upselling and cross-selling opportunities during customer interactions.
  • Gathered feedback from departing customers to identify areas for improvement in products or services offered.

Contractor Sales Cashier

Lowes Home Improvement Warehouse
06 2017 - 06 2022
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Negotiated favorable contract terms, securing long-term business partnerships with key accounts.
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
  • Built relationships with customers to encourage repeat business.

Fleet Service Agent

American Airlines
07 2007 - 06 2017
  • Maintained compliance with safety regulations through regular inspections and adherence to established protocols.
  • Facilitated productive relationships with vendors, negotiating contracts for parts procurement, maintenance services, and other essential supplies.
  • Streamlined communication with drivers, ensuring accurate and timely updates on routes, schedules, and vehicle status.

Education

Bachelor Of Social Work - Social Work

University of North Carolina at Charlotte
12.1994

Skills

  • Customer Service
  • Organization and Time Management
  • Attention to Detail
  • Problem Resolution
  • Computer Skills
  • Microsoft Office
  • Microsoft Word
  • Flexible and Adaptable
  • Relationship Building
  • Analytical Thinking

Affiliations

  • Chi Omega Sorority Alumni , Delta Kappa Chapter

Timeline

Residential Retention Specialist

Spectrum
06 2022 - Current

Contractor Sales Cashier

Lowes Home Improvement Warehouse
06 2017 - 06 2022

Fleet Service Agent

American Airlines
07 2007 - 06 2017

Bachelor Of Social Work - Social Work

University of North Carolina at Charlotte

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