Jamie Koslik
Customer Service/Retention
Nashville,TN
Summary
Dedicated and accomplished customer service professional with 15+ years of experience driving exceptional customer experiences, leading high-performing teams, and consistently exceeding performance expectations. Proven track record of:
- Consistently ranking top in class and winning awards for sales, customer retention, and punctuality
- Achieving top 47 nationwide out of 3000 for outstanding stats
- Training and developing numerous team members to succeed
- Demonstrating a strong work ethic and commitment to excellence
With a strong background in team leadership, customer service, and sales, I excel at building strong relationships, driving results, and inspiring teams to succeed.
Overview
1
1
year of professional experience
Work History
Residential Retention Specialist
Charter Communications (Spectrum)
Charlotte , NC
11.2023 - 03.2024
- Delivered exceptional customer service, resulting in high customer retention sales.
- Researched competitive offerings and identified opportunities for improving our product offering.
- Developed strategies to improve customer experience and increase loyalty.
- Proficient in multitasking and operating multiple applications simultaneously.
Head Server
Estampa Gaucha
Charlotte , NC
09.2022 - 09.2023
- Trained new staff members on restaurant operations, customer service, and menu knowledge.
- Built strong relationships with regular customers, fostering loyalty and driving repeat business.
- Collaborated with management to develop and implement marketing strategies and promotions.
- Demonstrated expertise in conflict resolution, mediating customer complaints and resolving issues promptly.
Education
High School Diploma -
05-2000
Skills
- Leadership
- Training and Development
- Problem Solving
- Time Management
- Positive Attitude
- Active Listening
- Communication
- Conflict Resolution
- Adaptability
- Creativity and Innovation
- Emotional Intelligence
Timeline
Residential Retention Specialist - Charter Communications (Spectrum)
11.2023 - 03.2024
Head Server - Estampa Gaucha
09.2022 - 09.2023
Bayside High School - High School Diploma,