Hollyster Tatar
Clover,SC
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Iqor
Charlotte, NC
08.2024 - Current
- Accurately verify insurance eligibility and benefits, clearly explaining complex Medicare benefits, including prescription drug coverage, supplemental benefits, and out-of-pocket costs.
- Process premium copayment, refund requests, and payments—IVR, CBP, EFT, and SSA DED requests, assisting with claim inquiries, explaining claim denials, and guiding customers through the appeals process.
- Investigating and resolving customer complaints related to billing, coverage, or service delivery, and escalating issues to the appropriate departments when necessary.
- Maintain detailed call records and adhere to data and HIPAA privacy regulations.
Customer Service Representative
Spectrum
Charlotte, NC
06.2022 - 06.2024
- Delivered exceptional service standards, resolving issues promptly, and maintaining open lines of communication with customers.
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
- Gathered feedback from departing customers to identify areas for improvement in the products or services offered.
Contractor Sales Specialist
Lowes Home Improvement Warehouse
Clover, SC
06.2017 - 06.2022
- Showcased product features to customers, and discussed technical details to overcome objections, and lock in sales.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Negotiated favorable contract terms, securing long-term business partnerships with key accounts.
- Provided ongoing support to existing customers, maintaining a high level of satisfaction, and encouraging repeat business.
- Built relationships with customers to encourage repeat business.
Fleet Service Agent
American Airlines
Charlotte, NC
07.2007 - 06.2017
- Assisted in loading and unloading baggage from aircrafts.
- Conducted regular inspections of airport grounds for debris or foreign objects.
- Operated ground support equipment such as tugs, belt loaders, lavatory trucks.
- Used scanners to track parcel information, condition or receipt.
- Communicated with other departments regarding flight information and schedules.
- Utilized handcarts and safe lifting protocols to transport and relocate baggage, cargo and freight items.
- Followed company policies and procedures when handling hazardous materials.
- Maintained updated knowledge through continuing education and advanced training.
Education
Bachelor of Science - Social Work
University of North Carolina At Charlotte
Charlotte, NC12-1994
Skills
- Insurance verification
- Claims processing
- Customer account management
- Billing resolution
- Data entry
- Customer engagement
- Problem resolution
- Relationship building
- Attention to detail
- Call center experience
- Problem-solving abilities
- Microsoft Office Suite
- Sales and upselling
- Multitasking and prioritization
- Excellent communication
- Product knowledge
- Punctuality and reliability
Affiliations
- Chi-Omega Sorority Alumni, Delta Kappa Chapter
Timeline
Customer Service Representative
Iqor
08.2024 - Current
Customer Service Representative
Spectrum
06.2022 - 06.2024
Contractor Sales Specialist
Lowes Home Improvement Warehouse
06.2017 - 06.2022
Fleet Service Agent
American Airlines
07.2007 - 06.2017
Bachelor of Science - Social Work
University of North Carolina At Charlotte
Similar Profiles
Tomeka WashingtonTomeka Washington
Operations Supervisor at IQorOperations Supervisor at IQor
Kelceona BarberKelceona Barber
Call Center Customer Service Representative at IqorCall Center Customer Service Representative at Iqor
Tasoof ShaikhTasoof Shaikh
Workforce Manager at IqorWorkforce Manager at Iqor
James JenningsJames Jennings
Customer Service Representative at IqorCustomer Service Representative at Iqor
NYTAVIA JONESNYTAVIA JONES
Substitute Teacher at Clover School DistrictSubstitute Teacher at Clover School District