Holton Newbern
Edna
Summary
Methodical, efficient and quality-driven professional. A skilled worker with proven ability to perform a variety of tasks, including but not limited to, digital marketing, web design, providing outstanding customer service, and many other detail oriented tasks. Hardworking and eager to learn more while supporting other employee needs and contributing to business success. Personable with proven history of improving effectiveness of workplace communication, coordination, and productivity. Ability to multitask working either independently or within teams in fast-paced, high volume environments. Capable of adapting quickly and possessing strong written and verbal communication skills. Excellent work performance, punctuality, and attendance records.
Overview
11
11
years of professional experience
Work History
Assistant Project Leader
Four Seasons Garden Center
06.2024 - Current
- Successfully leads multiple projects simultaneously while maintaining a focus on priorities, resource allocation, and overall satisfaction.
- Showcases creative problem-solving skills when adapting designs to accommodate site constraints or unexpected challenges during project implementation.
- Enhanced curb appeal by designing and implementing creative landscaping solutions for residential and commercial clients.
- Performs planting, watering, mulching, and edging of but not limited to lawns, gardens, and flower beds.
- Assist clients in selecting appropriate plants based on climate conditions, soil types, and desired aesthetics.
- Design and installed custom landscape features to meet clients' aesthetic preferences and functional needs.
- Operated landscaping equipment with focus on safety and machine longevity.
- Managed employee time cards and payroll.
Stock Controller - Overnight Manager
H-E-B
05.2019 - 06.2024
- Exhibit expertise in inventory management and current stock levels to facilitate accuracy and product availability.
- Assist in development of new hires, providing instruction and support to optimize performance.
- Maintain effective and continuous team member communication.
- Develop and optimize operational processes to boost efficiency.
- Perform key tasks to promote hospitality and improved store appearance.
- Delegate tasks and duties to a team and clearly communicate timeframes for completion.
- Set aggressive goals and expectations for employees to drive company success and strengthen motivation.
- Review established policies and procedures to assist in leadership position, as well as motivate employees and facilitate smooth daily operations.
Store Operations Intern - Central Checkout
H-E-B Plus!
05.2022 - 07.2022
- Implemented process improvements to optimize efficiency.
- Trained new hires regarding department operations, policies, opportunities and services.
- Created and introduced new training course as well as methods, practices and tools to improve development and reduce training turnaround time.
- Ran department successfully in fast-paced environment through proactive, effective, and continuous communication.
- Set effective schedules for a large population based on forecasted customer levels, sales, individual employee knowledge, and performance.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality hospitality.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Store Operations Intern - Center Store
H-E-B
05.2021 - 07.2021
- Assisted in organizing and overseeing operations to drive operational excellence.
- Developed and implemented improved processes to optimize procedures for higher efficiency.
- Developed business, financial and analytical skills in fast-paced work environment.
- Gained knowledge in total store operations and supported departmental needs.
- Completed range of simultaneous tasks to support leaderships operational needs.
- Supported top leadership decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Optimized customer experience by delivering superior hospitality and effectively troubleshooting issues.
- Planned, prepared and participated in weekly meetings and events.
Intern
GlobalAustin
05.2019 - 08.2019
- Managed daily activities, interactions, and content for the organization's social media accounts including Facebook, Twitter, Instagram, and LinkedIn to improve overall presence.
- Contributed to mock-ups, email campaigns and social media content.
- Designed and presented the organization's new website to board members.
- Drafted weekly e-newsletters to organization's members and subscribers via MailChimp.
- Tasked with International Austin Calendar maintenance to keep content timely, relevant and engaging.
- Greeted foreign visitors of the International Visitors Leadership Program (IVLP) and nonmembers professionally and courteously to cultivate and maintain a welcoming atmosphere.
- Responsible for booking hotels, events, reserving restaurants, etc. as well as drafting of itineraries for foreign leaders of the IVLP during their stay.
- Attended and assisted with numerous events hosted by the organization and its members.
Grocery Stocker
H-E-B
11.2014 - 05.2019
- Delivered exemplary assistance, service, and hospitality.
- Assisted in development of trainees, providing instruction and support to optimize department efficiency.
- Moved and lifted heavy loads of merchandise.
- Unloaded arriving product stock and moved to store display areas.
- Operated various types of equipment including balers, power jacks and compactor machines.
- Labeled products, rotated stock and fronted merchandise effectively for appealing display
- Assisted maintenance with organizing and cleaning of wareroom and total store facility.
- Maintained safe, neat and well organized working space at all times.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Customer Service Associate
H-E-B
05.2013 - 11.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Improved operational efficiencies while managing customers requests, front end inventory, transactions, new purchase orders and pricing discrepancies.
- Collaborated with store management and leadership to suggest actionable improvements and corrective action plans.
- Increased efficiency and team productivity by coaching operational best practices.
- Cross-trained and provided backup support for store management and leadership.
- Helped large volume of customers every day with positive attitude and focus on exceeding customer expectations.
Education
Bachelor of Arts - International Studies
Texas State University
San Marcos, TX08.2019
Skills
- Outstanding communication skills
- Detail-oriented
- Strong interpersonal skills
- Quick learner
- Exceptional time management skills
- Exceptionally organized
- Punctual
- Dependable and reliable
- Skilled multi-tasker
- Innovative
Additional Information
Margie Kidd, GlobalAustin Executive Director; Austin, TX.
Phone: (512) 420-3391
Aditi Joshi, WebTek Interactive / GlobalAustin Vice President; Austin, TX.
Phone: (512) 568-9022
Roland Meza, H-E-B Plus! General Manager; Victoria, TX.
Phone: (361) 578-9891
Bruce Schnieder, H-E-B Top Store Leader; San Marcos, TX.
Phone: (512) 468-0893
Dave Epley, H-E-B Top Store Leader; Edna, TX.
Phone: (361) 649-4001
David Williams, H-E-B Top Store Leader; Port Lavaca, TX.
Phone: (361) 649-7887
Juanita Adames, H-E-B Plus! Central Checkout Manager; Victoria, TX.
Phone: (361) 212-0548
Timeline
Assistant Project Leader
Four Seasons Garden Center
06.2024 - Current
Store Operations Intern - Central Checkout
H-E-B Plus!
05.2022 - 07.2022
Store Operations Intern - Center Store
H-E-B
05.2021 - 07.2021
Stock Controller - Overnight Manager
H-E-B
05.2019 - 06.2024
Intern
GlobalAustin
05.2019 - 08.2019
Grocery Stocker
H-E-B
11.2014 - 05.2019
Customer Service Associate
H-E-B
05.2013 - 11.2014
Bachelor of Arts - International Studies
Texas State University
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