Homaira Medina
Nashua,NH
Summary
Dynamic and detail-oriented professional seeking a position within a forward-thinking company, where my analytical skills, data entry expertise, sales support, project/crm systems and time management can be utilized effectively. Dedicated to personal professional growth, I prioritize team collaboration, structured schedules, and opportunities for career advancement within a competitive and innovative organization.
As a proactive problem-solver and accountable leader, I am well-equipped to make informed decisions and drive results.
My business acumen, coupled with proficient time management and organizational skills, enables me to thrive in fast-paced onsite or remote environments and be able to make informed decisions when needed as well as be able to effectively work independently. Committed to ongoing learning and development, I am eager to contribute my skills meaningfully to organizations success.
Overview
23
23
years of professional experience
Work History
Business Analysts
MilliporeSigma
09.2017 - 03.2024
- Collaborated with cross-functional teams globally to identify opportunities for process improvement and increased efficiency.
- Managed Projects related to Digital Tools (over 7 major projects a year)
- Validated over 100k results and performed quality assurance to assess accuracy of data.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Identified and resolved problems through root cause analysis and research.
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Researched and adopted new technologies to add value to existing offerings.
Business Tools CRM / Salesforce Administrator
MilliporeSigma
01.2010 - 09.2017
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- User Acceptance Training
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Governance core team - responsible to ensure that our business needs are not impacted by other divisions change requests.
- Liaison between IT , Business (Stakeholders)
- Data Management Support leveraging secure data quality platform to review, update or restore data (such as deduping accounts, contacts etc., mass change records to have accurate data)
- Attend yearly DreamForce conference to learn new deployments and tools that will benefit the companies needs and present to our stakeholders and IT to discuss potential adoptions or enhancements.
Sales Support Assistant
Millipore
01.2010 - 01.2014
- Collaborated with marketing department on promotional campaigns, driving sales growth.
- Collaborated with sales team to ensure any potential issues with product lead time that would impact customers needs - Support in generating Leads, and Opportunities /Quotes creation.
- Expedited order processing, reducing delays and increasing overall customer satisfaction.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
Customer Service Representative
Millipore
06.2001 - 07.2004
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Science - Business Administration And Management
Southern New Hampshire University
Manchester, NH2025
Skills
- Data & Analytics
- Business Process
- Requirements Gathering
- Microsoft Office Suite
- Project Management
- User Acceptance Testing
- Workflow Analysis
- Test case scenarios
- CRM Systems (Salesforce)
- PowerBI
- Process Optimization
- Tableau Expertise
- ERP Systems (SAP & Oracle )
- Documentation Management
- Business Intelligence Testing
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Business Analysts
MilliporeSigma
09.2017 - 03.2024
Business Tools CRM / Salesforce Administrator
MilliporeSigma
01.2010 - 09.2017
Sales Support Assistant
Millipore
01.2010 - 01.2014
Customer Service Representative
Millipore
06.2001 - 07.2004
Associate of Science - Business Administration And Management
Southern New Hampshire University
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