Homaira Medina
San Antonio,FL
Summary
Working in the Biopharmaceutical industry for over 20 years my last role as a Business Analyst allowed me to Drive by a results-focused approach. I leveraged my expertise in Data & Analytics and Project Management to streamline processes, enhance efficiency, and drive business growth in a global support role.
My collaborative skills and ability to implement CRM systems, like Salesforce, led to significant improvements in customer satisfaction and operational workflows.
Overview
23
23
years of professional experience
Work History
Business Analyst
MilliporeSigma
Burlington, MA
09.2017 - 03.2024
- Collaborated with cross-functional teams globally to identify opportunities for process improvement and increased efficiency.
- Managed Projects related to Digital Tools (over 7 major projects a year)
- Validated over 100k results and performed quality assurance to assess accuracy of data.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Identified and resolved problems through root cause analysis and research.
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Researched and adopted new technologies to add value to existing offerings.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Business Tools CRM / Salesforce Administrator
MilliporeSigma
Burlington MA
01.2010 - 09.2017
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- User Acceptance Training
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Governance core team - responsible to ensure that our business needs are not impacted by other divisions change requests.
- Liaison between IT , Business (Stakeholders)
- Data Management Support leveraging secure data quality platform to review, update or restore data (such as deduping accounts, contacts etc., mass change records to have accurate data)
- Attend yearly DreamForce conference to learn new deployments and tools that will benefit the companies needs and present to our stakeholders and IT to discuss potential adoptions or enhancements.
Sales Support Assistant
Millipore
Billerica, MA
01.2010 - 01.2014
- Collaborated with marketing department on promotional campaigns, driving sales growth.
- Collaborated with sales team to ensure any potential issues with product lead time that would impact customers needs - Support in generating Leads, and Opportunities /Quotes creation.
- Expedited order processing, reducing delays and increasing overall customer satisfaction.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
Customer Service Representative
Millipore
Billerica, MA
06.2001 - 07.2004
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Science - Business Administration And Management
Southern New Hampshire University
Manchester, NHSkills
- Data & Analytics
- Business Process
- Requirements Gathering
- Microsoft Office Suite
- Project Management
- User Acceptance Testing
- Workflow Analysis
- Test case scenarios
- CRM Systems (Salesforce)
- PowerBI
- Process Optimization
- Tableau Expertise
- ERP Systems (SAP & Oracle )
- Documentation Management
- Business Intelligence Testing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Business Analyst
MilliporeSigma
09.2017 - 03.2024
Business Tools CRM / Salesforce Administrator
MilliporeSigma
01.2010 - 09.2017
Sales Support Assistant
Millipore
01.2010 - 01.2014
Customer Service Representative
Millipore
06.2001 - 07.2004
Associate of Science - Business Administration And Management
Southern New Hampshire University
Similar Profiles
ANTONIO GRANT IIANTONIO GRANT II
Distribution Associate at MilliporeSigmaDistribution Associate at MilliporeSigma
Michael FarragherMichael Farragher
Distribution Center Manager at MilliporeSigmaDistribution Center Manager at MilliporeSigma
Alexander MerryAlexander Merry
Quality Assurance Intern at MilliporeSigmaQuality Assurance Intern at MilliporeSigma
MICHAEL FITZGERALDMICHAEL FITZGERALD
Chemical Operator at MilliporeSigmaChemical Operator at MilliporeSigma
Summer LeBeauSummer LeBeau
Registered Nurse, Emergency Department at BayCareRegistered Nurse, Emergency Department at BayCare