Homar Castro
Fort Worth
Summary
Results-oriented person with strong skills in customer service and complaint resolution.
Proven ability to manage service inquiries and utilize technical knowledge for effective diagnostics and upselling in the automotive industry.
I have a huge mechanical background, and I am not afraid to make mistakes and learn from them.
I work on cars, MIG, and Stick weld for fun on the weekends.
I keep home life away from work life.
I am a family man, and I love to dedicate my free time to my growing family.
I am on time, follow orders, and I am a fast visual and hands-on learner; I learn from my mistakes or by watching others.
Fast typist on the keyboard, averaging 60 words per minute.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Advisor
Vandergriff Honda
Arlington
08.2023 - 02.2026
- Assisted customers with service inquiries and product knowledge.
- Coordinated service appointments and managed customer schedules.
- Evaluated customer needs and recommended appropriate services.
- Advised customers of required services due at certain mileage intervals.
- I wrote up and booked tickets using CDK and X-Time.
- Resolved customer complaints in an efficient and courteous manner.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Followed up with existing customers regarding past services performed on their vehicles.
- Upsold additional products or services when appropriate.
- Participated in ongoing training activities related to automotive technology advancements.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Provided excellent service to customers.
- I wrote up about 7 to 15 cars on a daily basis.
- Car count would be, on average, about 180 to 250 per month.
- I took on the daily task given to me by management to complete for them.
- Trained new hires.
- Help fellow advisors with questions on repairs or customer concerns.
- Assure and test-drive customers' vehicles after completed repairs to verify that the complaint is no longer present.
- Would help valet park and/or bring up vehicles to achieve customer satisfaction and continue to grow their business with the dealership.
- Would wow the customer.
- I would stay on top of my training videos from Corporate and American Honda.
- Would de-escalate any customers' complaints to the fullest before getting management involved.
- I would take advantage of any on-site training and/or corporate training facilities when available.
- Built relationships with outside vendors and shops to get the lowest cost on repairs for customers.
- Filed online and called in extended warranty claims.
- Maintained a high 90s CSE average monthly.
Store Manager
National Tire and Battery
Arlington
06.2022 - 08.2023
- Managed daily store operations and ensured compliance with company policies.
- Led and trained staff to enhance customer service skills and product knowledge.
- Oversaw inventory management and maintained optimal stock levels on the sales floor.
- Implemented promotional strategies to drive sales and improve customer engagement.
- Coordinated maintenance of equipment and facilities for a safe shopping environment.
- Developed schedules to optimize employee coverage during peak hours and events.
- Fostered a positive team culture through effective communication and conflict resolution.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures, and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss using ZEBRA technology.
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
- Operated CARS system to write tickets and invoice repairs.
- Meet quota on a daily basis, and would hit the monthly budget required numbers.
- Handle in-person escalations, and help a customer, within reason, to settle on an agreement.
- Maintained and fixed any failing shop equipment and tools following safety guidelines and tag-out to assure no harm to employees.
- Handled customers and listened to their concerns and requests.
- Assure Shop was up to regulations per OSHA requirements.
- Stay on top of employees regarding their training and shop safety videos, and show them in person, visually, the things to look out for and prevent, so they will not get hurt in the shop.
- I would step in and help where help is needed, whether that's in the front of the shop helping with sales or in the back of the shop helping out technicians knock out repairs to meet customers' satisfaction and promised time on completion of their vehicles.
Lead Claims Adjuster
Amynta
Bedford
06.2019 - 06.2022
- Investigated automotive claims through interviews and documentation from customers and repair facilities.
- Analyzed a variety of contracts to assure coverage on repairs being called in.
- I worked both remotely and on-site.
- Trained new hires on the WINs system and showed them how to navigate through the contracts we administered.
- Negotiated and settled claims according to information presented through reports, research, and data verification.
- Operated, tested, and helped develop a new claims system with management and corporate.
- I took on escalation calls from other adjusters and de-escalated.
- I took on 30-40 calls on a daily basis, whether they were customer escalations or repair facilities calling in for claim coverage.
- I multi-tasked by taking phone calls and filing claims via our online portal at the same time.
- I would review inspection reports sent in from inspectors and call shops with approval or denials within reason.
- Each claim was reviewed to ensure that the vehicle and repairs fall under the contract terms and coverage.
- Operated and filed claims for General Motors Protection Plan, Pep Boys Puerto, and Canada Warranty, and Mazda MEC Extended Warranty contracts.
- Reviewed denied claims and assured that the denial was correct, and submitted denial letters to customers, both Spanish and English contact holders.
- I would take on side task from management regarding following up on claims, claim corrections, and meetings.
- I would review and handle claims over $5,000, build a report, and send information to the carriers of the contracts on why the claim is valid and eligible for coverage, showing required documents from customers and inspection reports that demonstrate failed components meet contract terms and conditions.
Lead Technician
National Tire and Battery
Arlington
03.2017 - 05.2019
- Trained new hires on best practices and safety protocols.
- Conducted regular equipment maintenance to ensure optimal performance.
- Diagnosed vehicle issues using diagnostic tools and provided solutions.
- Collaborated with team members to streamline service processes and reduce delays.
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Assisted technicians in resolving complex technical problems.
- Conducted system maintenance, including troubleshooting, repairs, upgrades, and installations.
- Performed state inspections.
- General and heavy-duty maintenance.
- Minor diesel engine repairs.
- Installed lift kits.
- Communicated with customers directly to show and advise of services needed.
Technician
Big Red Automotive
Kennedale
12.2015 - 02.2017
- Inspected vehicles for mechanical issues and ensured quality standards.
- Diagnosed engine problems using advanced diagnostic tools and systems.
- Performed routine maintenance tasks on various vehicle models efficiently.
- Assisted in training new technicians on safety protocols and procedures.
- Maintained clean and organized work areas to promote safety and efficiency.
- Communicated effectively with customers regarding service needs and updates.
- Replaced defective components or parts as needed.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Performed engine, transmission, and drive terrain replacements.
- Operated engine hoist, transmission jacks, floor jacks, tri-pod jacks, and pallet jacks.
- Operated a forklift (not certified) to move around heavy vehicle parts.
- I wrote up tickets using R.O. Writer system and sold work to customers and independent dealerships.
Lube Service Technician
Moritz Chevrolet
Benbrook
09.2015 - 11.2015
- Performed routine oil changes and fluid checks for various vehicle makes.
- Maintained equipment and tools to ensure operational efficiency and safety.
- Followed safety procedures while handling hazardous materials and automotive fluids.
- Checked fluid levels of transmission, power-steering, brake and cooling systems.
- Disposed of used motor oil and other hazardous materials in accordance with local regulations.
- Ensured that all tools were returned to designated storage areas at end of shift.
- Tested battery condition using a variety of diagnostic equipment.
- Performed oil changes, tire rotations, filter replacements, and other basic maintenance services on vehicles.
- Delivered parts to service technicians.
- Valet vehicles from the service drive to the back parking lot.
- Shadow master technicians on slow days
General Service Technician
National Tire and Battery
Mansfield
08.2014 - 08.2015
- Inspected and serviced vehicles to ensure optimal performance and safety.
- Replaced tires, brakes, and batteries following company standards and procedures.
- Conducted routine maintenance checks on customer vehicles for preventive care.
- Maintained a clean and organized work area to promote safety and efficiency.
- Operated various tools and equipment for tire installation and repair tasks.
- Lubricated joints and tire rod ends to keep automotive parts fully functional.
- Performed wheel alignments using Hunter and John Bean equipment.
- Operated 2 post lifts, in-ground scissor lifts, floor jacks, and quick drive-on racks.
- Used tag-out and lockout safety, as well as wore safety glasses and other safety equipment when operating machines.
- Took in tire and automotive parts inventory, stocked, and counted to assure orders are correct and delivered sufficient.
- Repaired and maintained daily-use tools, machines, and lifts.
Shift Leader
Jett Express Car Wash
Arlington
02.2014 - 07.2014
- Supervised team members during peak service hours to ensure efficient operations.
- Trained new employees on car wash services and customer service standards.
- Managed inventory levels and restocked supplies as needed throughout shifts.
- Upheld company standards and compliance requirements for operations.
- Dealt with escalated customers and filed damage reports.
- Repaired and maintained machines.
- Performed preventative maintenance inspections on moving components and equipment.
- Clean out the pit and store it on a daily basis.
- Managed end-of-day reports, used money-counting machines, and deposited earnings into the safe.
Shift Leader
Roadhouse Tacos
Arlington
06.2013 - 05.2014
- Cooked and prepared food.
- I cleaned the restaurant.
- Operated and maintained the grill and fryer.
- Troubleshot and fixed failing kitchen equipment and machines.
- Operated the cash register, and deposited and closed out end-of-day earnings.
- I took orders.
- Trained new employees on menu items and customer service standards.
- Supervised team members during peak service hours to ensure efficient operations.
- Managed inventory levels and restocked supplies as needed throughout shifts.
Education
Automotive Technology - Automotive
Lincoln Technical Institute
Grand Prairie, TX08-2015
High School Diploma -
Kennedale High School
Kennedale, TX05-2014
Skills
- Customer service
- Service scheduling
- Product knowledge
- Complaint resolution
- Technical diagnostics
- Vehicle inspection
- Parts ordering
- Warranty claims processing
- Attention to detail
- Effective communication
- Tech-Savvy
- Sales expertise
- Bilingual
Certification
609 R134A and Y1234A ASE refrigerant recovery and recycling license
Timeline
Service Advisor
Vandergriff Honda
08.2023 - 02.2026
Store Manager
National Tire and Battery
06.2022 - 08.2023
Lead Claims Adjuster
Amynta
06.2019 - 06.2022
Lead Technician
National Tire and Battery
03.2017 - 05.2019
Technician
Big Red Automotive
12.2015 - 02.2017
Lube Service Technician
Moritz Chevrolet
09.2015 - 11.2015
General Service Technician
National Tire and Battery
08.2014 - 08.2015
Shift Leader
Jett Express Car Wash
02.2014 - 07.2014
Shift Leader
Roadhouse Tacos
06.2013 - 05.2014
Automotive Technology - Automotive
Lincoln Technical Institute
High School Diploma -
Kennedale High School