YVONNE MARTINEZ
El Paso,TX
Summary
Talented Loan and Collection Specialist with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills.
Overview
13
13
years of professional experience
Work History
Sr Personal Loan Specialist
OneMain Financial
09.2021 - 01.2024
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Developed prospects for new loans by conducting 100 cold calls weekly.
- Proactively identified solutions for customers experiencing credit issues.
- Enhanced customer satisfaction by providing personalized loan solutions based on individual financial needs.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Resolved problems, improved operations and provided exceptional service.
Store Team Supervisor
Oportun
03.2019 - 03.2021
- Defined strategies and created a plan to achieve ambitious operational objectives.
- Recognized by management for providing exceptional customer service.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Store Sales Manager
Finish Line
05.2011 - 11.2016
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Determined staff promotions and demotions, and terminated employees when necessary.
- Trained all new managers on store procedures and policies.
- Analyzed marketing information and translated it into strategic plans.
- Addressed and corrected sales staff communication issues in a tactful and effective manner.
- Worked closely with the district manager to formulate and build the store brand
Education
Associate of Arts - Education
El Paso Community College
El Paso, TXSkills
- Strong client relations
- Loan Processing
- Financial analysis
- Exceptional communication skills
- Regulatory Compliance
- Goal-Oriented
- Data entry proficiency
- Strong negotiation skills
- Debt recovery expertise
Accomplishments
- Successfully assisted team in managing a portfolio of over 1K loan accounts.
- Achieved over 100% in new money target by consistently soliciting and improving customers financial well being.
- Achieved .30% or lower in collections target by providing customer with borrowers assistance options available to them based on individual financial situations.
references
Alma Ipina
Loan Processor
(915)259-9032
Andrea Archut MAIII
Member Contact Center
(915)479-9894
Benjamin Molinar
OneMain Financial
(915)740-5595
Timeline
Sr Personal Loan Specialist
OneMain Financial
09.2021 - 01.2024
Store Team Supervisor
Oportun
03.2019 - 03.2021
Store Sales Manager
Finish Line
05.2011 - 11.2016
Associate of Arts - Education
El Paso Community College
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