Morgan Corey
McAlester,OK
Summary
Dynamic and achievement-focused professional with extensive experience at OneMain Financial, excelling in client support and problem-solving. Proven ability to enhance customer satisfaction and streamline processes, leveraging strong accuracy and effective time management skills. Adept at negotiating solutions that meet client needs while ensuring compliance with regulatory standards.
Overview
16
16
years of professional experience
Work History
Sr Personal Loan Specialist/Assistant Manager
OneMain Financial
12.2020 - Current
- Evaluated personal loan applications, ensuring compliance with company policies and regulatory standards.
- Guided clients through loan options, providing tailored solutions to meet individual financial needs.
- Collaborated with underwriting teams to streamline approval processes and improve application turnaround times.
- Assisted clients in understanding credit scores, debt-to-income ratios, and other factors affecting their loan eligibility.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Provided exceptional customer service during collections calls, leading to positive feedback from clients and improved relationships with debtors.
- Negotiated payment arrangements with clients, ensuring adherence to company policies.
City Carrier Assistant
USPS
09.2020 - 11.2020
- Operated delivery vehicles while adhering to safety regulations and traffic laws.
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Planned and cased mail in sequence of delivery for designated route.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Performed routine maintenance checks on postal vehicles, reporting any issues or malfunctions for timely repair.
PSE Clerk
USPS
02.2020 - 09.2020
- Processed incoming and outgoing mail efficiently to ensure timely deliveries.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Loaded and unloaded shipping containers and vehicles.
- Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
- Provided exceptional customer service while addressing inquiries about postage rates, mailing regulations, and other postal matters.
- Optimized time management skills while working under tight deadlines for daily dispatches of outgoing mail.
- Demonstrated adaptability when rotating between various tasks such as window clerk duties, bulk mail processing, or collection route coverage as needed.
Server/Assistant Manager
The Shack Seafood & Oyster Bar
09.2017 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Managed cash transactions accurately, maintaining accountability in daily sales.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Cashier
Britton Community Thrift Store
06.2010 - 07.2017
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases and locate items.
- Stocked, tagged and displayed merchandise as required.
Education
Criminal Justice
University of Central Oklahoma
Edmond, OKSkills
- Achievement-focused
- Collaborative teamwork
- Client support
- Problem-solving
- Effective time management
- Strong focus on accuracy
- Problem-solving abilities
- Multitasking
Timeline
Sr Personal Loan Specialist/Assistant Manager
OneMain Financial
12.2020 - Current
City Carrier Assistant
USPS
09.2020 - 11.2020
PSE Clerk
USPS
02.2020 - 09.2020
Server/Assistant Manager
The Shack Seafood & Oyster Bar
09.2017 - 02.2020
Cashier
Britton Community Thrift Store
06.2010 - 07.2017
Criminal Justice
University of Central Oklahoma