Homero Saldana
Dallas,TX
Summary
Safety-oriented Electronic Technician versed in handling multiple assignments. Talented at inspecting equipment for proper performance and training end-users on software interface. Conscientious and coordinated with excellent time management abilities. Great in providing emergency repairs and setting up operational equipment. Able to read schematic diagrams and use appropriate test equipment to trace point of system failure. Excellent at contributing and leading team to project success by sharing acquired knowledge and using strong interpersonal communication skills to encourage high-level performance. Proficient in installing, maintaining, calibrating, configuring and troubleshooting.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
Work History
Electronic Technician
Dallas Water Utilities
04.2021 - Current
- Elevated workplace safety by adhering to strict guidelines when working with potentially hazardous materials or tools.
- Performed acceptance testing and measurements on Electronic Hardware and Software to verify system compliance.
- Maintain, test and replace FRWS and Alert electronic boards, parts, equipment and systems.
- Recognized for outstanding problem-solving skills, resolving complex technical issues efficiently and effectively.
- Conduct SCADA system check daily to verify all equipment is online
- Troubleshot and resolved equipment failures to reduce operational disruption.
- View all incoming emails to keep proper communication with other departments and reply accordingly.
- Drive DWU vehicle daily and comply with Texas Department of Public Safety rules while on the road. Maintain vehicle safe for driving by complying with yearly PM and Inspections.
- View all City of Dallas email to keep and open communication with other departments and employees.
- Ensure all equipment on FRWS, Alert, and Scada are performing correctly while performing Preventive Maintenance or Inspection which includes but not limited to Radio, Switches, Phone, RTU Boards, Tipping Bucket, Lightning Resistor, Cables, Antennas, Batteries, Pressure Transducers, Floats, Solar Panels, FRWS Signs and Lights.
Electronic Technician Assistant
Dallas Water Utilities
10.2019 - 04.2021
- Assist with assembly of Solar Panel Brackets and Solar Panel installations on streets poles as needed.
- Load/ Unload all tools and equipment that is need to perform task for each day to company vehicles.
- Verify all batteries are charged and meet high load capacity standard by testing once they come back from the field as defective.
- Assist Supervisor with performing Scada, Alert, FRWS preventative maintenance and inspection.
- Help with installation of FRWS signs and Lights.
- Test Pressure Transducers for correct reading at all sites.
- Dispose of all bad equipment from the field accordingly to City of Dallas Recycling Standards.
Scale House CSR
COD - SANITATION
07.2018 - 10.2019
- Provide complete and accurate information to citizen's in explaining regulations, policies, and procedures on City of Dallas services
- Follow appropriate cash handling procedures throughout the day
- Verify all transactions at the point of sale are correct
- Balance out at the end of the day where cash matches transactions
- Requires knowledge of multiple commercial dump vehicles to insure correct account number provided by client matches what Waste Works ticketing system
- This insures all weigh in and outs are correct.
POS T1 Support
Revel Systems
11.2017 - 03.2018
- T1 support for Revel POS Application
- Receive inbound calls from existing and new clients that need guidance on how to setup Inventory, Products, Employees, Reports, or CRM
- This is across all platforms for Retail, Quick Service, and Bar business
- Zendesk ticket system will be used daily to document all calls with notes, screenshots if necessary and any information send by the client
- Unsolved incidents are escalated to T2
- Hardware support for Star or IBM Receipt printers, Ipads, Barcode Scanners, Scales, Label Printers, Routers, and Switches
- Configured URL to turn on online web order services or any Third Party API Integrations.
POS L1 Helpdesk (Lead)
Solai and Cameron (Fujitsu)
08.2014 - 11.2017
- POS L1 Help Desk Support for Hollister/ Abercrombie and Fitch retail stores nationwide
- Provide over the phone technical support to IBM Towers, Monitor, and Receipt Printers
- Familiar with all existing input/output ports attach to devices in example VGA, Power cable, Touch Screen USB 12V, Ethernet and all other required for peripherals installation
- Guide store management with installing VeriFone payment devices
- Test equipment to confirm store can successfully perform a debit, credit and cash transaction
- Install and Program DS9808./HP4600 register scanner
- Remote Support Xerox /HP printers when stores report documents printing issues
- Configure IP, Subnet Mask, Gateway Address, and Tray Management for all new or reimage printers
- Escalate all unresolved issues to appropriate in Group in example POS L2, Command Center, or Price Management
- Provide troubleshooting steps taken to try and resolve issue including error messages or codes with attach screenshots
- Create Tech Dispatch for all hardware related problems that cannot be fix over the phone or via remote
- This includes IBM/Xerox supported devices, Register Stands, Cash Drawers, UPS backup batteries, and USB extensions
- Access Knowledge Base documents to provide additional support when unsure of steps required to resolve on hand issue
- Troubleshoot Motorola MC40 scanners or IPad for connectivity issues using Airwatch Console
- Configure Settings to verify devices are connected to the stores router
- Download/Update apps when they have been deleted, missing or corrupt
- Respond to all ANF or Fujitsu email in a timely manner
- Responsible for creating trend emails when multiple stores are reporting the same issue with in a 24 hour period
- This is followed up with a Message Of The Day recording on the phone system which makes every caller aware of the existing trend.
Warehouse Computer Technician
Staff Mark (Liquidity Services)
04.2013 - 05.2014
- Process by reimaging various types of Laptops, Desktop, Monitors, and Tablets in a fast pace environment
- This includes but not limited to Acer, Dell, Toshiba, Apple and Gateway products
- Test to verify that all products meet Standard Operation Procedures (SOP)
- All inputs such as SD Card, USB, Ethernet Port, CD/DVD Drive, Headphones, Microphone, Camera and WIFI must be check before sending to customer
- This requires having previous knowledge of Microsoft Windows, Android, and Apple i0S Operating Systems
- Dunnage all products to ensure safety and quality
- Run Soft Development Suites (SDS) Software to all return or refurbish pc laptops and desktops
- Pull Hard Drives to all fail SDS computers for customer privacy
- Use manual grading sticker or online form stack to determine grade of product.
Oracle Applications Functional Analyst
TechLink Foundry
01.2011 - 02.2012
- Design Custom Oracle Forms to improve order to cash process
- Meet with clients on a weekly basis to relay progress and receive feedback on where custom form can change or improve if necessary
- Communicate all changes and bugs to offshore programmers via Skype
- Run through several test scenarios when there can be a possible fail in the form
- Documents steps taken and email necessary screenshots to assist programmers on were code needs to be modify
- Team Viewer will be use to remote connect with clients as alternate communication to resolve issues that require immediate attention
- Manage Assembla cloud base project tool to keep task organize for different clients when running multiple projects
- Use Quick Books to bill clients for hours spent on project.
Customer Service / Pick up / IT
Nogales Produce Inc.
10.2007 - 11.2010
- Customer Service Representative (CSR): Enter/Booked/Invoice Sales Orders using Oracle Quick Sales Order
- Follow up on Pick Ticket Order status to confirm cut off time was met to be shipped out for customer same day delivery expectations
- Receive inbound calls from vendors for any changes made to order
- Make customers aware of Produce and Grocery specials of the week
- Verify there aren’t any outstanding open orders that forgot to be cancelled
- Work with order pullers to meet customer satisfaction for detailed orders
- Make credits as needed for return, damage, and expired produce
- Multi Task incoming calls while entering fax orders as they come in
- Communicate with either Spanish or English speaking clients and have the ability to translate all company inventories
- Use Google Chat as another way of communication with coworkers.
- Pick up: Receive Cash Box before the start of ones shift
- Requires basic math skills (add, subtract, and multiply)
- Trustworthy, as cash is the only type of transactions being made
- Enter customer orders using Sales Order Form
- Keep track of all Invoices made throughout the day
- Use Oracle Receipts Batches Form to determine if the total of transaction made matches those entered in the systems
- Provide professional service for walk in customers
- Work good under stress if a customer becomes irritated or unsatisfied follow company protocol.
- Information Technology: Install, modify, and make minor repairs to personal computer hardware and software systems, and provide technical assistance and training to system users
- Be on call for emergency situations that prevent orders from going out or users doing their job.
Stocking
Sterling Personnel (Solo)
07.2005 - 08.2007
- Ability to stand for 8 hours shifts in an assembly line lifting up to 50 lb boxes
- Be Attentive to detail as many boxes have different ways of being assemble
- Have self-motivation to get the job done and clean once working station if needed
- Drive mobile scissor elevating platform to reach high assembly line and divide high volume boxes to different departments.
Education
High School Diploma -
W.W Samuell High School
Dallas, TX 02.2001 - 05.2005
Associates Degree - Computer Electronics Engineering Technology
ITT Technical Institute
Richardson, TX 04.2006 - 06.2008
Skills
- System Diagnostics
- System Integration
- System Troubleshooting
- Technical Support
Bilingual
Speak, Read & Write, Speak, Read & Write
References
- Tarek Omar, 214-878-2770
- Andrew Murret, 469-713-9411
- Aracely Mandujano, 469-550-8948
Languages
Spanish
Professional Working
Timeline
Electronic Technician
Dallas Water Utilities
04.2021 - Current
Electronic Technician Assistant
Dallas Water Utilities
10.2019 - 04.2021
Scale House CSR
COD - SANITATION
07.2018 - 10.2019
POS T1 Support
Revel Systems
11.2017 - 03.2018
POS L1 Helpdesk (Lead)
Solai and Cameron (Fujitsu)
08.2014 - 11.2017
Warehouse Computer Technician
Staff Mark (Liquidity Services)
04.2013 - 05.2014
Oracle Applications Functional Analyst
TechLink Foundry
01.2011 - 02.2012
Customer Service / Pick up / IT
Nogales Produce Inc.
10.2007 - 11.2010
Associates Degree - Computer Electronics Engineering Technology
ITT Technical Institute
04.2006 - 06.2008
Stocking
Sterling Personnel (Solo)
07.2005 - 08.2007
High School Diploma -
W.W Samuell High School
02.2001 - 05.2005
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