HONEY CRUZ
Springfield,USA
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
9
9
years of professional experience
Work History
Receptionist
Sheehy Subaru
02.2025 - Current
- Customer Service & Scheduling: Manage a high-volume multi-line phone system, expertly routing inquiries and scheduling service appointments to ensure a seamless customer experience.
- Front Desk Management: Serve as the primary point of contact, providing a professional welcome to guests and efficiently directing them to the appropriate sales, service, or finance departments.
- Secure Document Handling: Oversee the secure processing and mailing of sensitive materials, including refund checks, vehicle tags, and confidential banking information.
- Logistics & Distribution: Coordinate incoming mail and deliveries for all dealership departments, ensuring timely distribution of orders and essential correspondence.
Front Office Assistant
UNITED WHOLESALE - NEWINGTON, VA
07.2023 - 01.2024
- Assisted walk-in clients with inquiries and concerns. Responded to phone calls to provide support and information. Resolved client issues efficiently and effectively.
- Facilitated business documentation processes while maintaining a professional demeanor.
- Managed efficient entry of updated client information and payment transactions to enhance data accuracy.
- Prioritizes tasks while staying focused on several projects simultaneously; diligently follows up on outstanding items.
- Ability to multitask effectively in a fast-paced environment.
- Ensured neat and orderly lobby environment to promote a positive atmosphere for clients.
- Coordinate with the office manager to ensure office supplies are well-stocked
- Analyzed service charges and processed customer payments to maintain efficient financial operations.
- Create and update records
- Oversaw supply inventory management to ensure optimal stock levels.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.
Call Center Representative, Travel Agent
AIRBNB- MNL PH
03.2020 - 04.2023
- Assist over 90+calls daily with duties including signing up new customer, retrieving customers data, informing customers with documentation still needed
- Ensured travel itinerary accuracy, collecting customer fees, managing refunds.
- Investigated customer complaints with accommodations and owner of agreement
- Followed up on missed calls and emails. Maintain all client relations
- Make alternative booking arrangements if changes arise before or during the trip
- Arrange travel for business and vacation clients
- Describe trips to clients and advise about local customs and attractions
- Remain courteous and calm, even during moments of customers dissatisfaction
Customer Service Representative
DELHAIZE CO. - LORTON VA
11.2017 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Provided beneficial advice and support to customers, ensuring that all established performance standards were always fully met
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Ranked #1 in the Customer Support Department for achieving extraordinary results and constantly performing great work.
- Helped large volume of customers everyday with positive attitude and focus on customers satisfaction
Office Assistant
WECCO- GUAM USA
09.2016 - 03.2017
- Organizing and maintaining records, files and databases
- Responded to clients emails in a professional and prompt manner
- Keeping the broader business goals and objectives in mind while working on tasks
- Provided Administrative support to the General Support Manager
- Responded to inquiries from clients seeking information of the business
Education
High School Diploma - Photography, Computer Technology, Financial Economics
Hayfield Secondary School
Alexandria, VA07.2019
Skills
- Proficient in Microsoft Office and Adobe software
- Bilingual in English and Tagalog
Timeline
Receptionist
Sheehy Subaru
02.2025 - Current
Front Office Assistant
UNITED WHOLESALE - NEWINGTON, VA
07.2023 - 01.2024
Call Center Representative, Travel Agent
AIRBNB- MNL PH
03.2020 - 04.2023
Customer Service Representative
DELHAIZE CO. - LORTON VA
11.2017 - 12.2019
Office Assistant
WECCO- GUAM USA
09.2016 - 03.2017
High School Diploma - Photography, Computer Technology, Financial Economics
Hayfield Secondary School