Honey L Smith
Grass Valley,California
Summary
Dynamic the Managerial Position with 5 plus years of experience and a solid reputation for organization, compassion, and attention to detail. Always enthusiastic to take on challenges that will be encountered in a daily operation both in Sales and people management. Highly trainable. I also value the flexibility of responsibilities and schedules.
Overview
21
21
years of professional experience
Work History
Speech and Language Pathologist
Ellensburg School District
09.2014 - 07.2021
- Educated patients and family members about various topics such as communication techniques or strategies to cope with and avoid personal misunderstandings.
- Created and implemented treatment plans intended to address speech and language issues in collaboration with other clinical professionals.
- Provided information on speech improvement techniques and non-verbal communication methods.
- Monitored patients' progress and adjusted treatments accordingly.
Speech and Language Pathologist
Monroe Public Schools
12.2013 - 06.2014
- Educated patients and family members about various topics such as communication techniques or strategies to cope with and avoid personal misunderstandings.
- Created and implemented treatment plans intended to address speech and language issues in collaboration with other clinical professionals.
- Provided information on speech improvement techniques and non-verbal communication methods.
- Monitored patients' progress and adjusted treatments accordingly.
CUSTOMER CARE REPRESENTATIVE
CONVERGYS PHILIPPINES
09.2008 - 07.2013
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Technical Support Representative
SYKES ASIA PHILIPPINES
09.2003 - 09.2008
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Store Manager
Kentucky Fried Chicken, KFC Restaurant
03.2003 - 09.2003
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store sales achievement versus the previous year's sales.
Team Manager
Innodata XML Content Factory
07.2001 - 01.2003
- Coordinated team collaboration to share ideas and build best practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
Team Manager
Innodata Processing Company
08.2000 - 06.2001
- Coordinated team collaboration to share ideas and build best practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
Education
Master of Science - Speech And Language Pathology
University of The Visayas
Cebu City, Philippines06.2012
Bachelor of Science - Biology
Southwestern University
Cebu City, Philippines05.1998
Diploma For Professional Education - Secondary Education
University of San Jose Recoletos
Cebu City, Philippines06.1993
Skills
- Speech Therapy
- Speech-Language Pathology
- Speech and Language Screenings
- Complex Problem-Solving
- Excellent Communication Skills
- Highly skilled in Customer Care
Timeline
Speech and Language Pathologist
Ellensburg School District
09.2014 - 07.2021
Speech and Language Pathologist
Monroe Public Schools
12.2013 - 06.2014
CUSTOMER CARE REPRESENTATIVE
CONVERGYS PHILIPPINES
09.2008 - 07.2013
Technical Support Representative
SYKES ASIA PHILIPPINES
09.2003 - 09.2008
Store Manager
Kentucky Fried Chicken, KFC Restaurant
03.2003 - 09.2003
Team Manager
Innodata XML Content Factory
07.2001 - 01.2003
Team Manager
Innodata Processing Company
08.2000 - 06.2001
Master of Science - Speech And Language Pathology
University of The Visayas
Bachelor of Science - Biology
Southwestern University
Diploma For Professional Education - Secondary Education
University of San Jose Recoletos
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