Hong Do
GARDENA,CA
Summary
Dedicated barista shift manager with proven skills in problem-solving, communication, and hospitality management. Successfully supervised operations to enhance customer satisfaction and improve service consistency.
Overview
4
4
years of professional experience
Work History
Barista Shift Manager
Dol Coffee
Gardena, CA
09.2024 - Current
- Trained and mentored new baristas on coffee preparation and customer service standards.
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Resolved customer complaints promptly, ensuring positive experiences and repeat business.
- Improved beverage consistency across shifts by implementing standardized recipes and techniques for all baristas.
- Managed inventory levels, placing orders for supplies to minimize shortages and waste.
Nursing Student Volunteer
Park Regency Care Center
La Habra, CA
04.2025 - 07.2025
- Administered medications and treatments according to care plans, ensuring patient safety and compliance with regulations.
- Assisted nursing staff in daily patient assessments, documenting vital signs and changes in health status.
- Engaged with experienced nursing staff to enhance skills in various medical procedures.
- Cleaned and treated wounds to avoid infection and provide protection.
Server
Chinchikurin and Zabon
Los Angeles, CA
03.2022 - 01.2023
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed multi-tasking in fast-paced environment, prioritizing tasks effectively during peak hours.
- Collaborated with kitchen staff to ensure timely and accurate food orders.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Associate of Science - Biological And Physical Sciences
El Camino College
Torrance, CA06-2022
Skills
- POS system operation
- Hospitality management
- Customer service excellence
- Time management
- Multitasking
- Problem-solving
- Teamwork and collaboration
- Critical thinking
- Active listening
Languages
Vietnamese
Full Professional
Timeline
Nursing Student Volunteer
Park Regency Care Center
04.2025 - 07.2025
Barista Shift Manager
Dol Coffee
09.2024 - Current
Server
Chinchikurin and Zabon
03.2022 - 01.2023
Associate of Science - Biological And Physical Sciences
El Camino College