Serena Montoya
Tea Life
Hesperia,CA
4
years of professional experience
Dedicated barista shift manager with a proven track record in customer service, training, and inventory management. Known for enhancing team performance and ensuring high-quality service.
Work History
Barista Shift Manager
2 Years 2 Months- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored new baristas on beverage preparation and customer service standards.
- Implemented inventory management practices to maintain stock levels and minimize waste.
- Resolved customer concerns promptly, enhancing satisfaction and loyalty.
- Coordinated shift schedules, optimizing staff coverage during peak hours for improved service efficiency.
- Improved beverage consistency across shifts by implementing standardized recipes and techniques for all baristas.
Cashier
6 Months- Processed customer transactions accurately and efficiently using point-of-sale system.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workspace to ensure a welcoming environment.
- Adapted quickly to changing situations in fast-paced environment, ensuring smooth operations.
Education
No Degree - Mathematical Sciences
High School Diploma
Skills
Barista training
Reliability and punctuality
Cleanliness maintenance
Supply ordering
Cash handling accuracy
Scheduling coordination
POS system operation
Timeline
Barista Shift Manager
Tea Life
06.2024 - CurrentRead More
Cashier
In-N-Out Burger
11.2022 - 05.2023Read More
Victor Valley College
No Degree from Mathematical Sciences
Read More
Oak Hills High School
High School Diploma
Read More