Hong Sayasombath
Santa Rosa,CA
Summary
To join an organization where I can utilize my strengths in customer experience, operational execution, and team leadership to elevate store performance and deliver exceptional results.
Overview
32
32
years of professional experience
Work History
Store Director
Lucky California
Multiple Locations, CA
01.2016 - Current
- Project Name: Lucky California
- Leadership Progression & Key Achievements
- Promoted to Store Manager in 2016 and selected to lead four high-profile locations: Sebastopol (#777), Petaluma (#740), Santa Rosa (#776), and currently Pinole (#742).
- Store #777 (Sebastopol): Increased sales by 25% during tenure.
- Store #740 (Petaluma): Delivered 40% sales growth; earned Top-10 Manager of the Year in 2019 and 2022.
- Store #776 (Santa Rosa): Reduced inventory shrink to exceed the 0% goal, strengthening profitability and operational discipline.
- Store #742 (Pinole): Currently leading one of the highest-performing stores in the Lucky banner, ranking #2 in total sales.
- Awarded Future Leader of the Year (2025) for exceptional leadership, culture building, and operational execution.
Assistant Manager / Acting Store Manager
Lucky California
Sonoma & Sebastopol, CA
01.2014 - 12.2015
- Project Name: Lucky California
- Promoted to Assistant Manager at Store #778 (Sonoma) in 2014. Supported full store operations, including labor management, scheduling, and customer service. Ensured compliance with safety and company standards. Led hiring, onboarding, and cross-functional training across departments. Support and lead Front End operation.
Center Store Manager
Lucky California
Santa Rosa & Sebastopol, CA
01.2013 - 12.2013
- Project Name: Lucky California
- Managed merchandising, inventory, and sales for Grocery, GM, Frozen/Dairy, Deli, and Liquor. Oversaw procurement, schematics, supplier communication, and department planning. Supported full-store operations at Store #777 in absence of a Store Manager.
Head Clerk / IST Trainer
Lucky California
Petaluma, CA
01.2011 - 12.2012
- Project Name: Lucky California
- Oversaw store operations in the absence of senior management. Maintained full in-stock conditions, store readiness, and prime-time presentation standards. Trained Key Carriers, Checkers, and Service Specialists in customer service and operational procedures. Supported quarterly inventory, merchandising, order adjustments, and schematic execution. Organized the backroom and managed unplanned labor shortages.
Key Carrier
Lucky California
Santa Rosa, CA
01.2009 - 12.2010
- Project Name: Lucky California
- Supported front-end operations and frequently filled in as Acting Head Clerk across multiple stores. Handled cash functions including loans, pickups, and check authorizations. Ensured excellent customer service and maintained proper labor coverage. Supported loss-prevention awareness and price accuracy. Filled in across departments during staffing shortages.
Bookkeeper / Safety Coordinator
Lucky California
Sonoma, CA
01.1994 - 12.2008
- Project Name: Lucky California
- Managed full-charge bookkeeping, including balancing books, payroll processing, deposits, and over/short reporting. Handled employee onboarding, pay updates, payroll corrections, and check collections with banks and the DA’s office. Led store-level safety program: conducted meetings, inspections, incident reporting, and Workers’ Compensation claims. Trained employees on safety procedures and maintained compliance across all departments.
Education
Certifications - Bookkeeping, Accounting Clerk, Data Entry
Santa Rosa Junior College
01.1993
References
Available upon request
Timeline
Store Director
Lucky California
01.2016 - Current
Assistant Manager / Acting Store Manager
Lucky California
01.2014 - 12.2015
Center Store Manager
Lucky California
01.2013 - 12.2013
Head Clerk / IST Trainer
Lucky California
01.2011 - 12.2012
Key Carrier
Lucky California
01.2009 - 12.2010
Bookkeeper / Safety Coordinator
Lucky California
01.1994 - 12.2008
Certifications - Bookkeeping, Accounting Clerk, Data Entry
Santa Rosa Junior College