Hong Yang
Walnut,CA
Summary
Dedicated and results-driven Tour Manager bringing advanced experience and expertise in running international (Chinese traditional culture and USA culture) tours with excellent Chinese and English communication skills. Offers proven leadership, planning and logistics abilities. Successful at meeting tour objectives and maintaining timelines.
Overview
22
22
years of professional experience
1
1
Certification
16
16
years of post-secondary education
Work History
Tour Manager
Tai Chi For Health Institute
Walnut, CA
2018.04 - 2021.09
- Worked with local tourist boards to obtain information about attractions within an area.Conducted pre-tour meetings with clients to discuss expectations and plans.
- Served as a point of contact between customers and other personnel involved in the tour operation.
- Planned, developed and disseminated thorough tour itineraries and developed contingency plans for potential difficulties.
- Facilitated tours to groups of up to 40.
- Represented client and supervised events with decisive leadership and quality execution.
International Culture Communicator
Tai CHi Zen Institute
Walnut, CA
06.2016 - 09.2021
- Developed educational materials for cultural activities and programs.
- Organized workshops, lectures, and other cultural activities for public engagement.
- Coordinated travel arrangements for guest speakers and performers at cultural events.
- Monitored budget allocations for each activity or project and provided regular updates to management.
- Taught daily life skills and behaviors to students to build practical knowledge.
International Trading
WY International Trading Co.
Monterey Park, CA
03.2012 - 05.2016
- Negotiated contracts with vendors and suppliers located in foreign countries.
- Communicated regularly with customers and partners across multiple cultures.
- Provided guidance on cultural differences that may affect decision making or negotiations.
- Attended conferences, seminars, and workshops related to international business matters.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Tour Operator
Fei Da Tour
San Gabriel, CA
01.2000 - 02.2011
- Assisted customers with booking tours and activities, providing information about destinations and arranging transportation.
- Developed itineraries based on customer preferences and budget considerations.
- Booked lodging arrangements by securing discounted rates and arranging blocks of rooms.
- Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
- Provided assistance with customs, currency exchange and language translation for international trips.
Education
Ph.D Candidate - Hospitality Administration and Management
Nanjing University of Traditional Chinese Medicine
Nanjing, China 09.2020 - 06.2024
MBA - International Business
Beijing Economic And Business University
Beijing, China 04.1994 - 07.1997
Bachelor of Science - Hospitality Administration And Management
Cal Poly Pomona
Pomona, CA 08.2003 - 07.2008
Bachelor of Arts - Chinese Language And Literature
Qufu Normal University
Shandong, China 08.1982 - 07.1986
Skills
- Tour Promotion
- Tourism Development
- Client Relations
- Route Planning
- Proficient in Chinese and English
- Marketing
Affiliations
- I am willingly and flexible in working in different areas and situations.
Languages
Chinese (Mandarin)
Full Professional
English
Professional
Accomplishments
- International championship in Tai Chi quan competitions.
- Well training in Traditional Chinese culture and traditional medicine for healthy life.
Certification
- Master training certificates in Tai Chi for health programs
- Qualified Chinese language and literature teacher
Timeline
Ph.D Candidate - Hospitality Administration and Management
Nanjing University of Traditional Chinese Medicine
09.2020 - 06.2024
Tour Manager
Tai Chi For Health Institute
2018.04 - 2021.09
International Culture Communicator
Tai CHi Zen Institute
06.2016 - 09.2021
International Trading
WY International Trading Co.
03.2012 - 05.2016
Bachelor of Science - Hospitality Administration And Management
Cal Poly Pomona
08.2003 - 07.2008
Tour Operator
Fei Da Tour
01.2000 - 02.2011
MBA - International Business
Beijing Economic And Business University
04.1994 - 07.1997
Bachelor of Arts - Chinese Language And Literature
Qufu Normal University
08.1982 - 07.1986
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