Hongmin Kim
New Brunswick,NJ
Summary
Dedicated customer service professional with extensive experience in call center and café environments, adept at managing inquiries and ensuring high levels of satisfaction. Proven track record in event support and organization, enhancing operational efficiency for CES programs. Core competencies include effective communication, problem-solving, and multitasking. Committed to leveraging skills to contribute to team success and elevate customer experiences.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
SK&M service
Seoul
02.2023 - 08.2025
- Promoted available products and services to customers during service, account management and order calls.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Barista and Snack Preparation Staff
The Holic cafe
Seoul
01.2024 - 07.2024
- Prepared and served a variety of beverages and snacks to customers in a fast-paced board game café.
- Maintained cleanliness and organization of the food and beverage preparation area.
- Managed inventory of ingredients and supplies to ensure consistent product availability.
Video Editor
GamsungSound
Seould
01.2024 - 05.2024
- Streamlined editing processes.
- Produced captions in both English and Korean.
- Enhanced visual design elements.
Education
Bachelor of Science - Computer Science
Rutgers University
New Brunswick, NJSkills
- Excellent Customer Service
- Problem-Solving
- Attention to Detail
- Team Collaboration
- Quality Control
- Professionalism
Timeline
Barista and Snack Preparation Staff
The Holic cafe
01.2024 - 07.2024
Video Editor
GamsungSound
01.2024 - 05.2024
Customer Service Representative
SK&M service
02.2023 - 08.2025
Bachelor of Science - Computer Science
Rutgers University
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