Hong Phuc Le
San Jose,CA
Summary
Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction. Quick learner and easy to adapt with new working environment.
Overview
3
3
years of professional experience
Work History
Manager
Vietopia Bistro
Salt Lake, UT
11.2023 - 05.2024
Kitchen Staff Member, Server
Kenzo Sushi
San Jose, CA
07.2023 - 10.2023
Kitchen Staff Member, Food Server
Panda Express
San Jose, CA
06.2023 - 08.2023
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Stocked and replenished kitchen supplies and ingredients as needed.
- Followed health and safety guidelines for food preparation and service.
- Assisted in the preparation of all menu items including salads, appetizers and entrees.
- Operated various kitchen appliances, such as mixers, slicers, ovens, and grills.
- Ensured that all dishes were prepared in accordance with restaurant standards.
- Carried out basic cleaning duties, such as sweeping floors and washing dishes.
- Performed other related duties as assigned by supervisor.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
Manager
Chinese Gourmet Express
San Jose , CA
05.2021 - 05.2023
- Overseeing the daily operations of a restaurant.
- Hiring and training restaurant staff, following company policies.
- Speaking with diners to address concerns or solve problems.
- Creating work schedules for restaurant staff.
- Coordinating restaurant operations.
- Managing customer satisfaction.
- Managing inventory.
- Monitoring compliance with regulations.
- Supervising and developing team members.
Education
High School Diploma -
Silver Creek High School
San Jose, CA05-2021
Skills
- Performance Management
- Schedule Preparation
- Product Management
- Performance Evaluations
- Quick Learner
- Ingredient Preparation
- Health Code Compliance
- Cleaning and sanitizing
- Safe Food Handling
- Heavy Lifting
- Supply Restocking
- Food Running
- Guest Engagement
- Guest Seating
- Food safety understanding
- Dining customer service
- Exceptional customer service
- Strong Work Ethic
Languages
English
Full Professional
Vietnamese
Full Professional
Timeline
Manager
Vietopia Bistro
11.2023 - 05.2024
Kitchen Staff Member, Server
Kenzo Sushi
07.2023 - 10.2023
Kitchen Staff Member, Food Server
Panda Express
06.2023 - 08.2023
Manager
Chinese Gourmet Express
05.2021 - 05.2023
High School Diploma -
Silver Creek High School
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